Doppler Live Chat 💬

Official Support @doppler_fi 💬
Live Help Desk • DeFi Support
Fast responses • 24/7 Support 🔗

[Doppler Live Chat 💬 @dopplerfi_Live]

🚀 Doppler’s ecosystem keeps expanding across partnerships, institutions & infrastructure — and we’re just getting started!

Questions about the latest growth, vaults, Flare integration, or how to join the network?

Doppler Support is here to help. Drop us a message anytime 💬

[Doppler Finance @doppler_fi]

Doppler’s ecosystem has continued to expand, and we’re still growing.

Across ecosystems, institutions, infrastructure, and distribution, we’ve been building the network behind Doppler.

See the partnerships and relationships we’ve built so far, and where we’re heading next.

Read the full article:

[Doppler Live Chat 💬 @dopplerfi_Live]

@ylingyling2025 Follow back and send me a direct message, I’ll look into this by myself.

[Doppler Live Chat 💬 @dopplerfi_Live]

@WHIPSHEE You should reach out to me directly mate

[Doppler Live Chat 💬 @dopplerfi_Live]

@The_human_shrug I’m yet to hear back from you…

[Doppler Live Chat 💬 @dopplerfi_Live]

@The_human_shrug Hey! Good news — D’CENT integration is already done, so you can use your existing wallet with the flow. What part are you getting stuck on right now? Are you trying to connect D’CENT, mint FXRP, or put your XRP to work for yield? And are you using the mobile app or hardware wallet?

[Doppler Live Chat 💬 @dopplerfi_Live]

You can also put your assets to work through the Flare Smart Account while keeping biometric approval on your device. Depending on the strategy and current market conditions, yields may be around 8–14% APY, but they’re variable and not guaranteed. You still approve the required actions from your device rather than handing over your keys. Give me a follow and reach out directly if you need any assistance getting set up or working through the connection.

[Doppler Live Chat 💬 @dopplerfi_Live]

@z09565556 Have you filed a report yet ?

[Doppler Live Chat 💬 @dopplerfi_Live]

@Michael65768673 when did you update your app ?

[Doppler Live Chat 💬 @dopplerfi_Live]

@Crypto_1030 Kindly follow back

[Doppler Live Chat 💬 @dopplerfi_Live]

Hey Jay! The notice specifically refers to the DCENT App Wallet (software wallet), not the DCENT hardware wallet. If you’re using their hardware wallet, don’t assume it’s affected by the same issue unless DCENT issues guidance saying otherwise. Keep an eye on our official security updates before moving anything unnecessarily.

[Doppler Live Chat 💬 @dopplerfi_Live]

@caker_eh @DCENTWALLETS @servesev Yes!

[Doppler Live Chat 💬 @dopplerfi_Live]

@TheEpiqShow No one from the team is every going to call you first.

[Doppler Live Chat 💬 @dopplerfi_Live]

@TheEpiqShow @Meekzy1 @DCENTWALLETS You need to raise a ticket directly on our portal, follow and send me a direct message here so I can escalate ASAP!

[Doppler Live Chat 💬 @dopplerfi_Live]

@Crypto_1030 That’s an unofficial account that’s not affiliated with us!

[Doppler Live Chat 💬 @dopplerfi_Live]

@climbingpassion Hi, sorry for the inconveniences, did you recently updated your DCENT wallet ?

[Doppler Live Chat 💬 @dopplerfi_Live]

@Raymond12252390 follow back mate.

[Doppler Live Chat 💬 @dopplerfi_Live]

@MattAndHisDoggo You’re good, no action is required from your end.

[Doppler Live Chat 💬 @dopplerfi_Live]

We are treating this as a top-priority incident.

Abnormal transfers have been identified in the DCENT App Wallet. At this time we have not confirmed any impact originating from DCENT Hardware Wallets, provided that hardware recovery phrases were never entered or restored in the App Wallet.
If you hold assets in the App Wallet, or if the same recovery phrase is used in both the App Wallet and a hardware wallet:

1. Update the DCENT app to v10.0.0 first

2. Do not send from the App Wallet before that update

3. Create a new wallet with a new recovery phrase

4. Then move assets. Do not import the old phrase into another wallet
Keeping an affected App Wallet offline is not enough if the phrase or key may already be exposed.

Official informations will be communicated via official channels.

[DCENT Wallet @DCENTWALLETS]

Important Update Regarding the DCENT App Wallet

To date, abnormal asset transfer cases have been identified involving the DCENT App Wallet. So far, we have not confirmed any impact originating from DCENT Hardware Wallets themselves.

Please follow the guidance below based on how you use the DCENT app.

If you hold assets in the DCENT App Wallet, or if the same recovery phrase is used for both your DCENT App Wallet and a hardware wallet:
Please update the DCENT app to the latest version before transferring any assets to a secure hardware wallet or another trusted wallet address.

• Update the DCENT app before transferring any assets.
• Do not initiate transactions through the DCENT App Wallet before updating the app.
• If the same recovery phrase is used in the DCENT App Wallet, action is required regardless of where that recovery phrase was originally generated.

If you only use your DCENT Hardware Wallet with the DCENT app:
No additional action is required for your hardware wallet if you have never entered or restored that hardware wallet’s recovery phrase in the DCENT App Wallet.

⚠️ Please remain vigilant against impersonation and phishing attempts.
• DCENT will never ask for your recovery phrase or private key, nor will we ask you to send assets to a separate wallet address for recovery or compensation.
• Do not follow recovery or compensation instructions, wallet addresses, or links sent through DMs, email, social media, or other unofficial channels.

We are prioritizing the investigation into the related cases and will provide further updates through our official channels as soon as the cause, scope of impact, and additional response measures are confirmed.

Official X accounts (We have no support X accounts)
@DCENTWALLETS
@DCENTWALLETS_KR
@DCENTWALLETS_JP

Customer Support
https://t.co/PxYyjRC815

[Doppler Live Chat 💬 @dopplerfi_Live]

If you’re using the D’CENT Biometric hardware wallet and the app requires the physical device to connect via Bluetooth and authorize transactions, that’s different from using the software wallet alone. The reported issue is with the software wallet; We stated the hardware-based wallet is unaffected. You don’t need a separate Lobstr-style app for that setup—the mobile app acts as the interface while your hardware wallet holds the keys and signs transactions to ensure safety it’s best to rekey directly on the DCENT mainnet.

[Doppler Live Chat 💬 @dopplerfi_Live]

Hey, sorry you’re dealing with this. Please revoke any active approvals/permissions associated with the affected wallet and file a report directly through the D’CENT app with your wallet address and relevant transaction hashes. We’re taking a closer look at everything on-chain, and the affected activity is being actively monitored.