@biz@jess@onemedical Sorry for the confusion Biz. As I'm sure you experienced, we get back to messages within hours (2 days is conservative – some prescriptions require additional provider input). That said, we are updating the messaging in the app thanks to your note to more accurately reflect this!
@MusaTariq@onemedical@adrianaoun@goforward Musa sorry to hear your experience wasn't at the level we aim to deliver @onemedical. We always strive to put our members first. I hope we quickly addressed your issue and changed your mind.