Mariana Rossi

[Mariana Rossi @dr_marossi]

@lufthansa Wollte euch nur aufmerksam machen https://t.co/HffnnH7LKs - habe auch in X gepostet.

[Mariana Rossi @dr_marossi]

No timeline is given as to when I will see my money back. I know I now have legal channels to complain, but I wanted to bring this to the public as @Lufthansa_DE proud of good customer service. In this case they are just leading me on and retaining my money without reason. 7/7

[Mariana Rossi @dr_marossi]

Today I do not come here to talk about science but about an extremely bad experience I have been having with @lufthansa in particular @Lufthansa_DE - a company I had so far quite liked and even had continuous frequent flyer status. 1/7

[Mariana Rossi @dr_marossi]

However, the same cycle started: I was assured in writing that reimbursement would happen in 7 days, and nothing happened. I kept pressing, and finally today - October 8! - they say they did not initiate it yet because they are so busy (?!)...