Dr Sujata Chakravarti (Rikki)

[Dr Sujata Chakravarti (Rikki) @drcsujata]

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[Dr Sujata Chakravarti (Rikki) @drcsujata]

@Navimumpolice @DGPMaharashtra Thank you Mr Ravindra Daunkar and team with special mention to PSI Shinde.
No city is perfectly safe. But the speed and efficiency that you have shown to help me is remarkable.
You make me glad that I decided to make Navi Mumbai my home since 2011

[Dr Sujata Chakravarti (Rikki) @drcsujata]

@Navimumpolice @DGPMaharashtra Thank you Mr Ravindra Daunkar and team with special mention to PSI Shinde.
No city is perfectly safe. But the speed and efficiency that you have shown to help me is remarkable.
You make me glad that I decided to make Navi Mumbai my home since 2011

[Dr Sujata Chakravarti (Rikki) @drcsujata]

Thank you @AkasaAir team Kolkata for being so wonderful, kind, and caring. They made our boarding on the flight from CCU to BOM a breeze. Travelling with my mother who has restricted mobility due to Parkinsonism. Thank you Siddhartha, Arpita, Rituparna and Saikat 😊

[Dr Sujata Chakravarti (Rikki) @drcsujata]

@ola_supports I had a promise of resolution by 48 hours. It has been 65 hours. No resolution, no refund, no apology. This is how @bhash @Olacabs does business... Take note @business @TheEconomist @EconomicTimes @moneycontrolcom @Uber @TimesNow @consumerforum_ @jagograhakjago

[Dr Sujata Chakravarti (Rikki) @drcsujata]

1/3 @Olacabs has found a unique way to fleece customers! Took a 10 hour rental on Sunday, billed for 22+ hours with the invoice showing a stop time in the future! Was forced to pay additional 4K to the driver, now they claim refunds are out of their "scope"! @bhash @ola_supports

[Dr Sujata Chakravarti (Rikki) @drcsujata]

@Suhelseth @timesofindia is this acceptable?

[Dr Sujata Chakravarti (Rikki) @drcsujata]

Why don't u have proper customer support? @bhash @ola_supports @Olacabs There was no delay when you generated an incorrect overpriced bill? why the delay and prolonged investigation now? >5 different people have been replying separately on the same email thread. No coordination!

[Dr Sujata Chakravarti (Rikki) @drcsujata]

@Suhelseth @timesofindia is this acceptable?

[Dr Sujata Chakravarti (Rikki) @drcsujata]

@bhash @ola_supports @Olacabs ... It's been 3 days. Still no sign of a refund. While you're celebrating your success, long time customers are being harassed. No apology from anyone for being billed for 12 extra hours. I am being blamed for the extra payment I was forced to make.

[Dr Sujata Chakravarti (Rikki) @drcsujata]

@Suhelseth @timesofindia is this acceptable?

[Dr Sujata Chakravarti (Rikki) @drcsujata]

@ola_supports Still I have not received an apology or a refund. It seems by replying to my tweet you are doing me a favour. Let me remind you that the fault is yours. You cannot bill me for services not taken (ride upto 11:36 am) and expect me to accept this calmly. @bhash is this acceptable?

[Dr Sujata Chakravarti (Rikki) @drcsujata]

@Suhelseth @timesofindia is this acceptable?

[Dr Sujata Chakravarti (Rikki) @drcsujata]

3/3. Apparently now my ticket is resolved - while there's no sign of a refund! Have a look at the conversations and invoices @bhash @Olacabs @ola_supports

[Dr Sujata Chakravarti (Rikki) @drcsujata]

@Suhelseth @timesofindia is this acceptable?

[Dr Sujata Chakravarti (Rikki) @drcsujata]

2/3. no customer support number to call. Emails have no suitable response, was promised a call back via email at 9am yesterday (I'm still waiting). No escalation matrix available on their app or website. @bhash @ola_supports @Olacabs

[Dr Sujata Chakravarti (Rikki) @drcsujata]

@Suhelseth @timesofindia is this acceptable?

[Dr Sujata Chakravarti (Rikki) @drcsujata]

1/3 @Olacabs has found a unique way to fleece customers! Took a 10 hour rental on Sunday, billed for 22+ hours with the invoice showing a stop time in the future! Was forced to pay additional 4K to the driver, now they claim refunds are out of their "scope"! @bhash @ola_supports

[Dr Sujata Chakravarti (Rikki) @drcsujata]

@ola_supports Still I have not received an apology or a refund. It seems by replying to my tweet you are doing me a favour. Let me remind you that the fault is yours. You cannot bill me for services not taken (ride upto 11:36 am) and expect me to accept this calmly. @bhash is this acceptable?

[Dr Sujata Chakravarti (Rikki) @drcsujata]

3/3. Apparently now my ticket is resolved - while there's no sign of a refund! Have a look at the conversations and invoices @bhash @Olacabs @ola_supports

[Dr Sujata Chakravarti (Rikki) @drcsujata]

@bhash @ola_supports @Olacabs ... It's been 3 days. Still no sign of a refund. While you're celebrating your success, long time customers are being harassed. No apology from anyone for being billed for 12 extra hours. I am being blamed for the extra payment I was forced to make.

[Dr Sujata Chakravarti (Rikki) @drcsujata]

@ola_supports They have been looking into it for the last 2 days. I really have lost all hope. @bhash @Olacabs

[Dr Sujata Chakravarti (Rikki) @drcsujata]

@ola_supports Please find details in my tweet. I have been emailing you since Sunday midnight.