Joan Tjong

[Joan Tjong @dreamSe7en]

@dfat
I m still waiting… 4 weeks already under assessment status!! Please advise the timelines! Called the hotline twice waited 2 hours just to be told wait for the email.. when will you email then??

[Joan Tjong @dreamSe7en]

@dfat I haven’t seen my family for 2.5 years. I have booked all for Jan travel and I thought the processing normally take 3 weeks! If I knew this, I would have done the priority fee.

[Joan Tjong @dreamSe7en]

I m still waiting… 4 weeks already under assessment status!! Please advise the timelines! Called twice waited 2 hours just to be told wait for the email.. when will you email then??

[Joan Tjong @dreamSe7en]

@dfat my renewal passport has been sitting with Under Assessment for 4 weeks!!! I called your office and told to just wait without able to give me any timelines??!!

[Joan Tjong @dreamSe7en]

@SkyNewsAust 😀

[Joan Tjong @dreamSe7en]

@AirAsiaSupport PLEASE RESPOND TO MY DM. IT HAS BEEN MONTHS FOR THE CASE NUMBERS 49287158 AND 49289742. I HAVE NOT GOT THE CREDIT ACCOUNT!!

[Joan Tjong @dreamSe7en]

@AirAsiaSupport hello! You never respond to my DM!! And never respond to the credit account request!

[Joan Tjong @dreamSe7en]

@AirAsiaSupport However, every time I ask for the update, you CANNOT find the case and cannot provide the UPDATE. I HAVE NOT received any credit back to my BIG ASIA Member ID 2116322714... PLEASE respond!

[Joan Tjong @dreamSe7en]

@AirAsiaSupport Hello, I have been trying to contact Air Asia (chatbot is NOT helpful) and AllStar Live chat still waiting for 3 hours! My cases for booking number VTGN4V is 49287158 and booking number E3VJ2Q is case number 49289742.

[Joan Tjong @dreamSe7en]

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