Drew Wilde

Director of Product Management GoDaddy, open web advocate, WordPress fan. Bay Area sports. watch too many cartoons. Has family.

[WP Product Talk @WPProductTalk]

How does @GoDaddy use AI for technical support?

This week on WP Product Talk, @Drewbewilde from GoDaddy joins us to talk about AI-powered WordPress troubleshooting, customer trust, & where support workflows are headed next.

Join us Live today at Noon EST
https://t.co/X2FoJv0T0Q

[GoDaddy Pro @GoDaddyPro]

Starting a WordPress site used to mean staring at a blank page.

Now you can start with just a sentence!

See how Airo for WordPress builds a custom website from a simple prompt 👇

Learn more: https://t.co/NVekMBmhXZ

[Nealey @Justinnealey]

Not perfect yet - lots of work ahead for me and my team but I'm proud of what we've built so far with GoDaddy Airo for WordPress and customers are loving the personalized head start.

The core works: answer a few questions, get a full site framework in minutes. WooCommerce stores with products. Edits via chat. Install multiple plugins in a single message. Then switch to the block editor when you want more control.

Built on TT5, FSE, and the #WordPress block editor. No lock-in.

[Drew Wilde @Drewbewilde]

@ianmisner @wpmodder @KatieKeithBarn2 But I would chose @ianmisner 😂

[GoDaddy Pro @GoDaddyPro]

🚀 Introducing Airo Site Designer by GoDaddy – the fastest way to build a professional WordPress site!

AI-powered, beautifully designed, and ready in minutes. ✨

Learn more: https://t.co/bto8rtneNK

#AiroSiteDesigner #GoDaddy

[Drew Wilde @Drewbewilde]

@ianmisner @JamesWelbes @sfxdotcom @Pagely I'll DM you 😆

[Drew Wilde @Drewbewilde]

@JamesWelbes @ianmisner @sfxdotcom @Pagely Taking a hard look at that right now. GoDaddy WordPress support experience absolutely needs to improve.

[Drew Wilde @Drewbewilde]

@JamesWelbes @ianmisner @sfxdotcom When clients end up in tools that aren't right for the job there can definitely be frustrations. GoDaddy has so many products and offerings in the space I acknowledge that the experience and confusion can be awful. Room for improvement for sure

[Drew Wilde @Drewbewilde]

@sfxdotcom @JamesWelbes We've worked hard to improve the Managed Hosting for WordPress! Much more performant and feature-rich now than ever before.

[Drew Wilde @Drewbewilde]

@strebel Pleakley

[Drew Wilde @Drewbewilde]

@codeshah @GoDaddy I will reach out! We’re looking for ways to improve especially with WordPress

[Drew Wilde @Drewbewilde]

@ianmisner @ozskier @SLCgov Chyea. Bushnell baby

[Drew Wilde @Drewbewilde]

@ianmisner @ozskier @SLCgov You have to get the same one pictured. it’s part of being a radar gun boi

[Drew Wilde @Drewbewilde]

@Justinnealey I’m in

[GoDaddy Pro @GoDaddyPro]

🌍 The open web thrives thanks to everyday contributors. We’re backing web development languages & open-source projects like #WordPress for a better internet! #OpenSource #HTML #CSS #PHP https://t.co/hIg9Kbr2Mb

[Drew Wilde @Drewbewilde]

@todddefeo @GoDaddy I will absolutely pass that feedback to the correct party. Appreciate your patience

[Drew Wilde @Drewbewilde]

@todddefeo @GoDaddy Hey Todd totally get it! But I def want to help if possible. I’m actively looking at what this might be, but happy to get into more formal channels.

[Drew Wilde @Drewbewilde]

@AaronCharlton @Rolandnasr @todddefeo @GoDaddy @GoDaddyHelp Hey Aaron, I work on this team at GoDaddy and want to help dig in on this if possible. Are you able to DM me a domain name and I can start digging? :)