@EastMidRailway I am on the 0945 from St Pancras. Your policy of delaying boarding until 2 min before departure time causes passengers anguish, prevents them finding their seat reservations, contributes to overcrowding and leads to your staff having to deal with upset customers.
@VirginAtlantic hi, eventually after waiting 2.5 h I got through and changed my flight booking! Sadly you changed passenger details too and it’s no longer for me! 1.5 h on hold then lost connection. I am very frustrated and lost basically a day of holiday.
@AvantiWestCoast I have a standard class ticket with a seat reservation in a first class carriage on the 0935 from Manchester to Euston. Is this an #upgrade?