As I've said before, important to look at older life insurance policy definitions enacted at inception before declining heart attack claim. Such an obvious @AFCA_org_au decision that insurer should have considered reputational damage.
https://t.co/7Fpsy9g3Qe
spent a few nights at Marina Bay Sands in Singapore last week and it completely broke my brain about what customer service actually means
30 minutes after we checked in, a hotel worker accidentally opened our suite door for different guests. She saw me on the sofa, apologised, closed the door.
Five minutes later: WhatsApp message from my hotel rep apologising, confirming it was our room, their error.
They later refunded 50% of the night. Waived all our extras- food, drinks, amenities. Sent gifts to the room.
Not because we complained. We didn't even mention it. They just handled it.
I haven't experienced anything like that in years. Not in the UK, not anywhere in Europe or America. The bar has dropped so low that basic proactivity feels like magic.
All the little details. Just... showing up. Being responsive. Caring that they made a tiny mistake.
anyway I'm staying there again next time I'm in Singapore
The thing that gets me is how rare this is now. It shouldn't be remarkable that a luxury hotel actually delivers on the luxury part. But here we are.
AFCA: person does not need insurance for a DIAGNOSIS of multiple sclerosis or any of the other conditions. They need insurance for the condition itself, for the serious impact MS may have on their life. https://t.co/L9lc8k9Alz
The rules? Snouts in trough: Hey @AlboMP in a cost of living crisis it would be wise to review the “family reunion”rules. Revelations about Anika Wells and Don Farrell’s “family reunion” allowable but indulgent taxpayer expenses exposes your duopoly’s cynicism.
🇦🇺 pays $1.5mil per person each year to detain people on Nauru.
During last Senate Estimates, I asked about links to organised crime and value for money, I was told there is no need for concern.
Now whistleblower evidence paints a very different picture.
https://t.co/dj4s8ToQoM
This could mean CFS negative selection will tank IP & TPD viability: https://t.co/glHuLQIfua
If consideration of insurance implications is the only barrier stopping participation in research, have participants truly made informed consent when that mere barrier is removed?
People are being discriminated against based on their DNA test results - and it is stopping people getting tests they may need.
It has to end.
I urge the Govt to follow Canada’s lead and ban life insurers from requesting results.
https://t.co/4L9j7fWcEb
Has anyone asked what prompts were given to the AI when it was used in generating the report? Did they just say to the AI: this is the outcome we want, go create a report that supports this outcome...
Thanks @AmyRemeikis for being the only person in media to remember what the Deloitte report that used AI is about – that they couldn't provide the government with anything to say their system of welfare punishment is operating lawfully.
Payment suspensions must stop.
What this incident demonstrates:
AI isn't the problem. Inadequate governance is.
Organizations need hallucination detection, citation verification, and human oversight at every material claim.
The winners won't deploy fastest. They'll deploy responsibly, and prove it.
@BarbaraPocock Also, clearly, we've learnt nothing from Robo debt. Al models have destroyed the lives of thousands of people and yet they keep creating new ones. The slightest error in Al modelling scales up to major, life destroying errors.
Shame on Deloitte. Bigger shame on Govt: $440k contract for rubbish work: “Deloitte has admitted to using generative AI for a core analytical task; but it failed to disclose this in the first place.”
Deloitte admits using AI in $440k report
Tsk tsk....
Perhaps there should be a law that professional reports require a compulsory disclosure of use of AI. And that all output can be traced backwards to see how it was derived (Provenance) @DavidPocock
https://t.co/hK4JcfC9sK