Mark Sampson

[Mark Sampson @DrMarkSampson]

Come on @HSBC_UK When are you going to fix your banking website? I've been trying to cancel a payment for days and it crashes. The ChatBot feature is completely useless too. Has anyone ever tested User experience??

[Mark Sampson @DrMarkSampson]

Beware of @Ticketmaster if outside US. They are happy to sell you tickets, but you can't sell them on the site unless you have a US/Canadian bank account. Another example of ripping off fans!

[Mark Sampson @DrMarkSampson]

Completely respect @RachelRileyRR views, but disagree with her position on Greenwood. Law states people are innocent until proven guilty. Issues should be with legal system, not individuals.

[Mark Sampson @DrMarkSampson]

@ProgressiveRug @JackoRugby @AlexMLowe @bencoles_ @robkitson @chjones9 @FoyChris @DavidWalshST @thepaulwilliams @danroan @davidflatman Deliberate no arm tackle, leading with the shoulder, straight to head. History of similar events, not all red carded. It's the tacklers responsibility to ensure the safety. Mitigation? England captain. Shame on RFU

[Mark Sampson @DrMarkSampson]

Respect to @glasgowutdfc. Stand up to the mob mentality. Courts decide guilt and punishment.

[Mark Sampson @DrMarkSampson]

@British_Airways Thanks Chris. My experience of @British_Airways suggests no point in wasting my time complaining! Just so you're up to date. Staff are LHR say it's system failures, but empty desks don't help either.

[Mark Sampson @DrMarkSampson]

This is @British_Airways idea of a "First Class" check in experience!

[Mark Sampson @DrMarkSampson]

@British_Airways That's OK Chris. People will miss flights, but hey, so what? Heard of contingency planning?

[Mark Sampson @DrMarkSampson]

Has anyone else had @NetflixUK change their account email address without any authorisation? Serious issues with security and they seem uninterested in sorting.

[Mark Sampson @DrMarkSampson]

Absolutely dreadful service from Stephen Eagell in Luton. Failed to identify leak from rear lights and refused to fix seal under warranty. @ToyotaUK should be ashamed.

[Mark Sampson @DrMarkSampson]

@bbc fails to spot the story of alcohol ban at Qatar World Cup. Fans can't have alcohol at games, but Corporate sponsors can. Complete hypocrisy, but pure FIFA. Money talks

[Mark Sampson @DrMarkSampson]

@British_Airways Another classic demonstration of @British_Airways attitude to customers. We cancelled your flight at short notice, left you stranded overnight and caused significant disruption, but you can claim some money. I'd rather have reliable service!

[Mark Sampson @DrMarkSampson]

Another @British_Airways late cancellation 6hrs before departure (probably consolidation to increase profits). Another fiasco trying to get fairly treated. BA simply don't put customer first.

[Mark Sampson @DrMarkSampson]

@British_Airways Great response from @British_Airways. So sorry, but we'd rather fly with empty seats than put customers first. BA cancelled our flight at short notice. BA refused to rebook on available flights the same day. BA policy before legal responsibility

[Mark Sampson @DrMarkSampson]

@British_Airways So @ British_Airways canceled our fight today with 6hrs notice. Refused to book us on available flights same day and left us stranded overnight. Now they have managed to book flights tomorrow, but have used wrong name. Just how incompetent can they be???

[Mark Sampson @DrMarkSampson]

@British_Airways Bit late for that. After 1 hour and 19minutes on call to Exec Club gold, the agent hung up on me. I eventually got through again and BA refused to book us on flights today and left us stranded overnight in Madrid. BA are a disgrace

[Mark Sampson @DrMarkSampson]

False advertising by @easyJet or ignoring their own T&Cs? Refuse a refund within 24 hours and impossible to add luggage online with no staff at Glasgow Airport to assist. #NotSoEasyJet

[Mark Sampson @DrMarkSampson]

I wish I believed @British_Airways were incompetent, but their failure to give refunds, accept compensation claims and provide any customer service points to deliberate actions likely to be unlawful.

[Mark Sampson @DrMarkSampson]

After finally accepting the correct booking number, @British_Airways claim I'd never sent it, despite it being in all communications. They try to ignore compensation due to cancelled flights. Deliberate actions trying to avoid refunding customers and paying compensation.

[Mark Sampson @DrMarkSampson]

After 8 weeks, @British_Airways customer service finally respond. Sadly they failed to address complaint as they used the wrong booking number. Complete incompetence or deliberate ploy to avoid refund? 🤔

[Mark Sampson @DrMarkSampson]

Now @British_Airways, after claiming a refund had been given on a booking ref that I never provided, has denied I ever had a booking under the reference number I gave them. When I send them evidence from my account, they suggest I start a new claim.... this is #BA_RefundAvoidance