Sonia

Doctor

[Sonia @drsoniabh]

@THEOUTNET I’ve DM’d you multiple times and this is the third tweet? Your customer service has gone downhill since your parent company was sold 😳

[Sonia @drsoniabh]

@THEOUTNET can you please look into our DMs. I’m still talking to a robot it seems.

[Sonia @drsoniabh]

@THEOUTNET please can a human being DM me. I think I’m speaking to a robot who can’t wrap their head around my query. I have reached minimum spend for VIP tier, please can you sort this out. Very frustrating process

[Sonia @drsoniabh]

@GulfAir common sense not being applied - i mean the e-visa is the permanent UK visa now, duty manager not answering phone and we are left stranded at Delhi airport pre security with 2 children! Everyone needs to be aware of this before you think about visiting Bahrain.Awful 2/2

[Sonia @drsoniabh]

@GulfAir arrived early to Delhi airport excited about our Bahrain stopover holiday only to be told by staff my husband’s permanent UK residency e-visa is no longer valid for visa on arrival. Apparently the website has not been updated to reflect the cessation of the BRP 1/2

[Sonia @drsoniabh]

@asda your order never arrived, no communication from Asda, driver or store! Called your customer services 4 time to be cut off/muted! Will never shop again with you guys.

[Sonia @drsoniabh]

@AsdaServiceTeam calling back for the 3rd time, waited 20 mins, finally got through to customer services agent Mohit. Phone cut on Asda’s end whilst I was giving my name. Horrible customer service! So disappointed

[Sonia @drsoniabh]

@AsdaServiceTeam order number 70000013970724 was supposed to arrive 10-11am, no call from Asda or the driver. Currently on hold with customer service agent - I have recorded the call, I can hear all the other agents sharing other customers info and my agent has left me on hold

[Sonia @drsoniabh]

@IcelandFoods still no response to my dms. Am I getting my delivery or not?! We are out of groceries and will have to go to the store.

[Sonia @drsoniabh]

@IcelandFoods How soon can I expect a response Vikki? I know you do late night deliveries till 11. Just wondering whether to expect delivery today or tomorrow now.

[Sonia @drsoniabh]

@IcelandFoods my order wasn’t delivered with the excuse ‘couldn’t access premises’. Received no calls from the driver. Had successful deliveries before. I have little children and was relying on the groceries for tomorrow. Can you help?

[Sonia @drsoniabh]

@IcelandFoods Thank you Vikki. I have DM’d you. It’s now showing as delivered but no one has turned up.

[Sonia @drsoniabh]

@UberUKI_Support I’ve tweeted you several times, still no response to my messages or DMS. I need to cancel my Uber one - it was a payment taken 3 minutes ago - can you help asap. Your customer service has been so bad in the past!

[Sonia @drsoniabh]

@VirginAtlantic i tried, it keeps saying ‘my mistake, tell me what to do’. What should I write?

[Sonia @drsoniabh]

@VirginAtlantic hi I’ve sent you a DM. My husband flies back with you 27th morning del-LHR business class but his grandfather fell acutely unwell. Can you advise further?

[Sonia @drsoniabh]

@UberUKI_Support 6 days and counting! Still waiting to hear on the unauthorised payments on my card! Can your respond to me DMs! Ridiculous!

[Sonia @drsoniabh]

@UberUKI_Support hello - do you think you will bother to responding to my dms - it has been 36 hours.

[Sonia @drsoniabh]

@ubereats_uk what’s going on with unauthorised payments on my account. DM’d your main account and still waiting to hear back. Can you respond to my DMs please

[Sonia @drsoniabh]

@UberUKI_Support where is the update with the unauthorised payments by Uber on my account. I DM’d you yesterday with all the screenshots and details, no response. Your customer service is atrocious.

[Sonia @drsoniabh]

@UberUKI_Support I’ve just DM’d you. Please respond asap. I’m not sure why you are taking unauthorised payments from my card!

[Sonia @drsoniabh]

@ubereats_uk can you please DM me. It seems your customer services don’t understand English or how to provide customer service and I am at my wit’s end.