David Scutt

Head of Wolf Security EMEA @HP.com Member @The_IoD. Views are my own.

[David Scutt @dscutt]

@lufthansa what customer service in Gothia?..”oh is the flight delayed? We haven’t been told that!” - yes all the passengers have received text messages…”0h, sorry we can’t do anything, you are likely to miss your connecting flight now but everything will be taken care of in FRA

[David Scutt @dscutt]

@lufthansa can you explain why after I have paid for seats 5 a,b,c when travelling with my 12 year old son, you can change the seats to 5, 8 and 20? Without notice and without anyone caring or able to do anything?

[David Scutt @dscutt]

@VodafoneUK wow! What an incredible example of how not to treat you customers and how not to deliver a service, an incredible achievement.

[David Scutt @dscutt]

@VodafoneUK how do I send a DM to you?

[David Scutt @dscutt]

@VodafoneUK day 6 and still unable to get anyone from Vodafone out to look at my broadband! I thought BT was bad, but you guys are amazingly incompetent, congratulations on reaching a new level of hopelessness! Unbelievable....

[David Scutt @dscutt]

@VodafoneUK I have just spent 1hour 30mins waiting to speak to someone as you have closed my case - even though its not fixed! WILL SOMEONE CALL ME ASAP

[David Scutt @dscutt]

@VodafoneUK I have spoken to three people now and guess what? Yes, that's right they all care about my issue and they are all going to fix it for me! Oh, but wait, they didn't and whats more NO ONE called me back as promised! Truly exceptional customer service! you couldn't write it!

[David Scutt @dscutt]

@VodafoneUK new record today, been on hold first time for 30mins, had work to do so had to drop, next time 1hr20 mins, again my job got in the way. This time 22 mins so far, now got someone and having to explain everything again!#areyouforreal #ithoughtskywasbad

[David Scutt @dscutt]

@VodafoneUK how do you become this bad at customer service? Seriously, your inability to communicate with customers is amazing. My SuperFast broadband has NEVER met the claimed rate and for the last 4 weeks goes down regularly. Just pick up the phone and call customers back!

[David Scutt @dscutt]

New research by Symantec's Modern OS Security team reveals a Media File Jacking flaw affecting WhatsApp and Telegram for Android. These files could potentially be exposed and manipulated by malicious actors. Read more here: https://t.co/SoZY03pNCl

[David Scutt @dscutt]

With each new data breach or cyber attack, the complexity around threat detection and response grows and the pressure on enterprise security teams intensifies. Read more about these growing challenges here: https://t.co/KoHt0qKr7Z

[David Scutt @dscutt]

As they seek to distribute #ransomware and other malware, or to gain access to sensitive information and systems, cyber criminals have long been able to count on a huge community of allies: unwitting users. Read more here: https://t.co/D9cA2qrb5U

[David Scutt @dscutt]

Targeted #ransomware attacks are more dangerous for your org than you think. Get the details in this @Symantec #ISTR special report. https://t.co/i1ro5OJRsh

[David Scutt @dscutt]

.@Symantec CTO Hugh Thompson talks #deepfakes and the tech to stop them before they wreak havoc. Watch on CNBC. https://t.co/482Eb8gAYU

[David Scutt @dscutt]

With each new data breach or cyber attack, the complexity around threat detection and response grows and the pressure on enterprise security teams intensifies. Read more about these growing challenges here: https://t.co/CH8VjZoKqW

[David Scutt @dscutt]

Targeted #ransomware attacks are more dangerous for your org than you think. Get the details in this @Symantec #ISTR special report. https://t.co/5SHWkMjvY2

[David Scutt @dscutt]

.@Symantec CTO Hugh Thompson talks #deepfakes and the tech to stop them before they wreak havoc. Watch on CNBC. https://t.co/hvpvtX2wCc

[David Scutt @dscutt]

@British_Airways LHR T5

[David Scutt @dscutt]

@British_Airways why do you have empty service desks and hundreds of people waiting for help?

[David Scutt @dscutt]

@neilsonholidays where is your rep at T5?