@virginmedia I am sorry but are you actually reading my messages? I have tried to speak with people via the methods you have advised and have been unsuccessful. What do I do now?
@virginmedia Before being put on hold I asked to speak to a supervisor which I was refused. Please can you DM me how we can resolve this before it turns into an escalation
@virginmedia Thanks for your response but that is still not answering my question. My wife and I have tried on several occasions over last few days to do this only to be offered other products that I don't want and then to be put on hold with no one answering....
@ImaniKahlo@virginmedia I have been trying myself to get hold of someone capable of dealing with my request also with no joy. Just trying to offer me new deals when I want to cancel. Not impressed with there customer service at all
@eon_next Hi please could you provide me with a contact email address for your customer service/billing team, I have an elderly relative that been trying for days to contact you by phone with no success. Thank you