Mark Chiacchiari

[Mark Chiacchiari @dspchia]

@GilmourAcademy The moon over Weber stadium was pretty awesome last night too! I couldn't get a photo to do it justice though...this is as good as it gets.

[Mark Chiacchiari @dspchia]

@sheetz You're breaking my heart! 😢

[Mark Chiacchiari @dspchia]

@sheetz national onion day is June 27. Can your awesome onion rings make a comeback in honor of it?

[Mark Chiacchiari @dspchia]

@SingaporeAir It's been 18 days and I have not heard back from lost and found. Why won't anybody reply? Why is it so hard to get a hold of anybody?

[Mark Chiacchiari @dspchia]

@GilmourAcademy Awesome job GA! On the leader board too!

[Mark Chiacchiari @dspchia]

@SingaporeAir So it's normal for you to receive an inquiry from a customer and not reply for 8 days? I'm hoping not!

[Mark Chiacchiari @dspchia]

@SingaporeAir My young daughter left some items in your London Heathrow lounge and noticed when we boarded our next flight. The flight attendant notified the lounge and advised we contact the lounge. I could only find a lost and found email and have not heard back. What next?

[Mark Chiacchiari @dspchia]

@FlyFrontier not a good situation when you can't locate an entire plane's luggage 60 minutes after it lands. And no supervisor available to assist your helpless baggage clerk!

[Mark Chiacchiari @dspchia]

@MicrosoftHelps I've had a ticket opened for a month and nobody has contacted me about it. Another ticket was opened for three months before that. Why won't anybody help?

[Mark Chiacchiari @dspchia]

@MicrosoftHelps 13 more days have gone by and not a single contact from anybody at MS about my issue!

[Mark Chiacchiari @dspchia]

@MicrosoftHelps For over three months, I've had a case due to not being able to add my 365 account to Outlook (Windows or Android). Your support team just closed a ticket when I didn't respond for two days! I reopened a ticket and nobody is responding. How do I get help?

[Mark Chiacchiari @dspchia]

@MicrosoftHelps Umm....the issue is that the original ticket was closed and nobody has acknowledged the new ticket I've opened. So, from where I sit, I'm not aware of any open ticket that anybody is working. The last communication I received was that my ticket is closed.

[Mark Chiacchiari @dspchia]

@FrontierCare Are you having systems troubles today? I'm trying to use vouchers from when you canceled my family's vacation. Website has timed out four times during booking. Nobody is answering my phone call and you suggest I contact you via chat where nobody is answering either!

[Mark Chiacchiari @dspchia]

@illuminatingco While I appreciate the call back feature that holds my place in line when I contact you...when the first thing you do upon calling me back over an hour later is put me in another queue over one hour...it really defeats the purpose.

[Gilmour Academy @GilmourAcademy]

Gilmour got a beautiful surprise this morning - a double rainbow! A double rainbow is considered a symbol of transformation and is a sign of good luck, with the first arc representing the material world and the second signifying the spiritual realm. #WhyGilmour #WeAreGilmour

[Mark Chiacchiari @dspchia]

@sheetz You could totally make my day if you told me onion rings will be back soon!

[Mark Chiacchiari @dspchia]

@united
I see you are waiving fees for my reservation until April 30 but I will not know by then when Hawaii will "re-open"! Are you going to extend that date further?

[Mark Chiacchiari @dspchia]

@FlyFrontier I've been trying to complete a booking for 1.5 hours now. Different browsers, my PC, my phone via Priceline. All timing out. Are you having booking issues?

[Mark Chiacchiari @dspchia]

Welcome to @deltasigmapi @AlbaBaylin ! Thank you for inspiring the next generation of business leaders with your remarks today. Proud to have you in our fraternity!

[Mark Chiacchiari @dspchia]

@silver_airways So let me get this straight. Your policy is to respond to customer inquiries/problems within 90 days (which is awful) and you STILL fail to get back to me in 90 days?