Day 21. My Discord account is still disabled after being compromised. I’m still hoping for a real manual review instead of automated responses. Ticket #66971523. @discord_support@discord#Discord
Hey, have you kept any evidence from when the account was compromised, such as login notifications, password reset emails, or screenshots? I’ve worked on quite a few cases where accounts were disabled following a compromise, and having a clear record of what happened can make a real difference when evaluating whether there’s still a path forward. If you’ve got that information, I’d be happy to take a look and see if I can help.
Yes, I do. I have login notification emails, password reset emails, screenshots of what happened, and records of my support ticket. My account was compromised on July 13, and it was disabled because the attacker sent scam messages while they had access. I cleaned my PC, secured my accounts, and appealed immediately, but my appeal was denied. I’d really appreciate it if you could take a look at the evidence and let me know if you think there’s still any path forward.
I respectfully ask that my case receive one final manual review. My account was compromised after malware infected my computer, and the spam activity that led to the disable occurred while someone else had access to my account. I secured my device immediately afterward and have been transparent throughout the appeal process. I understand the importance of Discord’s safety policies, but I respectfully believe my case was not evaluated in the context of an account compromise. If possible, I’d appreciate one final review by a Trust & Safety specialist.
@discord_support
Day 18. My Discord account is still disabled after being compromised on July 13. I’m still hoping for a real manual review instead of automated replies. @discord_support #66971523
I’m incredibly disappointed with @discord / @discord_support . It’s been 16 days since my account was disabled after it was compromised, and I still haven’t received the manual review I’ve been asking for. I did everything I could to secure my device and explain what happened, but I’m still stuck waiting. I just want a fair review of my case. #Discord
Please help. It’s been 16 days since my account was disabled after being compromised. My ticket needs a manual review. Ticket #66971523. @discord_support@discord
@discord_support My account was compromised and disabled on July 13. I’ve secured my device and submitted a ticket (#66971523), but I’m still locked out. Please review my case. Thank you.
Day 11. My Discord account was compromised by malware and disabled because of the spam the attacker sent. I’ve secured my PC and I’m still waiting for a real review from support. Please take another look at my case. 🙏