Joey Jackson

[Joey Jackson @duck_jackson]

@JAL_Official_jp please get back to me so I can get a refund for the 2 flights you cancelled last week. I know it's a crazy time but there needs to be a way to talk to someone.

[Joey Jackson @duck_jackson]

Update: @united made good. Thank you for showing you care, United. All it takes is a small gesture. That is customer service. Merry Christmas!

[Joey Jackson @duck_jackson]

@SouthwestAir always gets me there on time. @Delta offers great customer service. @AlaskaAir is always reliable. @united:

[Joey Jackson @duck_jackson]

Never DM @united when they ask you to. That is just placating. Have not heard a word since I DMed. If you have complaints, keep them public. #UnitedAirlines

[Joey Jackson @duck_jackson]

@united The general consensus with everyone I’ve spoken to is “that’s just how it goes.” #UnitedAirlines

[Joey Jackson @duck_jackson]

Merry Christmas from @united. Their slogan should be “we’ll get you there...eventually.” Just plan a day ahead and have a hotel in mind because their takeoff times are more guesses than plans. I can’t even complain at this point because I knew what I was getting into.

[Joey Jackson @duck_jackson]

@united Okay @united. I want to give you the benefit of the doubt, but now I will be sleeping in an airport tonight and not get to my destination until 6am tomorrow. Another flight that has the same destination but was scheduled for later is still on time.

[Joey Jackson @duck_jackson]

@united But seriously, now delayed again. I will now miss my connecting flight. Very frustrating.

[Joey Jackson @duck_jackson]

@united It’s okay. Just frustrated. I appreciate your response. That makes a big difference. Sometimes people just want to be heard.

[Joey Jackson @duck_jackson]

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[Joey Jackson @duck_jackson]

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[Inside Indeed @InsideIndeed]

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[Joey Jackson @duck_jackson]

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[Joey Jackson @duck_jackson]

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[Inside Indeed @InsideIndeed]

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[Joey Jackson @duck_jackson]

Update: @Delta made good. I hope this lets them know that a small gesture goes a long way and is appreciated. Stuff happens. It is the way you handle it that is most important.

[Joey Jackson @duck_jackson]

@Delta @GripeO_Feed

[Joey Jackson @duck_jackson]

@Delta Flights have been coming in and out all morning and last night. According to gate agent you have a rookie pilot that can’t fly in fog. That is fine, I’m all for safety first, but you had 12 hours between the cancellation last night and the flight today to figure this out.

[Joey Jackson @duck_jackson]

@Delta @GripeO_Feed

[Joey Jackson @duck_jackson]

My @Delta experience: delayed since 2pm yesterday, flight repeatedly pushed back, cancelled at 11pm, rescheduled for 11am, plane still in Dallas because pilot is afraid to land in ATX even though planes have been landing all morning. Still no plane. No end in sight @GripeO_Feed