It has been 4 months and our case has not been resolved even though John Lewis promised to solve it! 4 months! what kind of a customer service that is. CASE-30714196 @johnlewishelp@JohnLewisRetail They sold us this set to almost £1.000 and with lifetime guarantee. Here we are.
@JohnLewisRetail Hi Holly thanks for replying from here but I have sent you mesaages from DM as you suggested but I cannot receive a reply from you from DM. @johnlewishelp
@JohnLewisRetail We even noticed a metallic taste when cooking with it.
John Lewis Customer Services reviewed the photos and confirmed that the condition was unacceptable and agreed to provide a full refund. We were asked which John Lewis store we could return the cookware to.
@johnlewishelp here is the full story. Can you please support us? Customer service stopped replying after agreeing a full refund. Our cookingware is at oxford street store. It has been almost 3 months! Nobody solved our case. We have nothing to cook at home now
@johnlewishelp can you please read my messages here, i need urgent assistance. Its been almost 3 months and John Lewis has not resilved our issue. We are left with a dangerous cooking ware.. you agreed for full refund but then stopped responding to emails.
@JohnLewisRetail We urgently need help with a complaint that has now been ongoing for 2.5 months.
Our Le Creuset cookware, purchased from John Lewis, has deteriorated to an unacceptable and unsafe condition despite being cared for properly.
@JohnLewisRetail This is a health concern issue.. please kindly resolve this matter. We have been forced to eat from a very unhealthy dangerous cookingware for almost 2 months by claiming refund will be made soon. Plus, there is lifetime warranty on the product. Please resolve
@JohnLewisRetail and to a full refund.
Please escalate this urgently and have someone contact us to resolve this. Its been almost 3 months! It is shocking that John Lewis unable to track an order in their system in 2026 and instead of solving the issue they stop responding..
@JohnLewisRetail we have VAT invoice and purchase history in our John Lewis account/app. We simply need John Lewis to resolve an internal system issue.
This is an extremely disappointing way to treat a customer, particularly after your own team acknowledged the issue and...
@JohnLewisRetail No response. No cookware.
The cookware is currently sitting with John Lewis at Oxford Street, while we are left without essential cookware and unable to replace it because we have been waiting for the refund you already agreed to.
We have the original order..
@JohnLewisRetail Since then, we have received virtually no response despite repeated emails and follow-ups.
We took the entire cookware set to your Oxford Street store, where staff confirmed that the original order was not visible on their system because it was an older purchase.
This is what happens to Axel Arigato sneakers in 6 months use! Even a pair of Zara sneakers can be worn for almost 5 years. I contacted them but they said normal wear and tear! IN 6 MONTHS They did not accept responsibility. @Axelarigato super poor quality sadly
Tüm Galatasaray taraftarları bu duruma tepki olarak gidip üyeliklerinizi iptal edin. Böyle taraflı birilerinin maşalığını yapan çalışanların bulunduğu kurum ile ilişiğinizi kesin
#beinsports#beinsportsboykot@beINSPORTS_TR