Richard Dufty

🇦🇺 in California. Dad|Husband. $1-100M ARR |$750M in B2B Sales | Founder of The Flywheel Project. “don’t always believe what you think”

[Richard Dufty @Duftydownunder]

@AlaskaAir hi running to airport now for sfo to SNa at 851. You said delayed to 912 and then just changed .. I may now miss it by 5mins. Can you please hold it for a loyal flier / one world emerald

[Richard Dufty @Duftydownunder]

We didn’t take our toddlers in (they stayed with local family) but our 3 month old is breastfeeding still and sleeps all the time so was causing no impact to anyone in the lounge. How about updating the policy to allow for babies who are breastfeeding and well behaved.

[Richard Dufty @Duftydownunder]

@Marriott behind the times and uncaring towards moms/families/babies. As a lifetime titanium member and ambassador for 10+ years, I am disappointed that lounge access was denied to us in every hotel this recent trip to Japan after 5/7pm with our 3 month old breastfed baby. 1/2

[Richard Dufty @Duftydownunder]

@AllanCooper @Kia @AAAauto Cerritos mate. Shoot didn’t think of it. She’s stuck on side of road and KIA saying radiator fluid leaking everywhere, car not drivable , stuck with 3 kids and has to get an uber.

[Richard Dufty @Duftydownunder]

Less than 24 hours after picking up our new @Kia Carnival, the car has stopped and every error code has come up. The car is not drivable and is stuck on the side of road with 3 toddlers. Awesome day 1 after what was already a painful buying experience. @AAAauto

[Richard Dufty @Duftydownunder]

@MarriottBonvoy @AskAmex why pretend you get a “free” night every year with the Amex Bonvoy card when it’s only 35,000 points with max additional 15,000 points so total 50k and even 3-4 star hotels are 55-70k per night making the award unusable (except for 2-3 star hotels).

[Richard Dufty @Duftydownunder]

Landed at New Orleans and the jet bridge operator has tried 12 times to connect to our plane. Been 30 mins. Can someone please help the operator ? Pilots said it’s out of their control @AmericanAir @msyinfo gate A5

[Richard Dufty @Duftydownunder]

@VinnyLingham 💯 @VinnyLingham the richest and poorest country in the world

[Richard Dufty @Duftydownunder]

@fuboTV 3 of us have tried to sign from 7 different devices with 3 different credit cards in the last hour and everyone getting payment error/declined. All cards fully funded. Please help

[Richard Dufty @Duftydownunder]

Trying to land at #sfo @flySFO and pilot said temporary closed? Any insights ? We are circling

[Richard Dufty @Duftydownunder]

@AshishJa1n @amazon @Yahoo @ArkoseLabs Should be a great session !

[Richard Dufty @Duftydownunder]

@Kellblog @LiamBoogar Dave aligned with the spirit and that speed is key. If you had to rank all the possible causes - and thinking about all the situations you’ve experienced and advanced, what are the top 3 (in order would be great) causes / areas to fix this.

[Richard Dufty @Duftydownunder]

@AmericanAir Thank you . I will DM you. Appreciate the reply !

[Richard Dufty @Duftydownunder]

@AmericanAir When are you going to enable family traveling with Exec Plat members to have access to complementary priority seats - (main cabin extra) when traveling on same flight but different record locator (which happens all the time eg business travel). @thepointsguy

[Richard Dufty @Duftydownunder]

@AmericanAir I’ve rang and asked 3 agents and all said it’s not possible.

[Richard Dufty @Duftydownunder]

@jasonlk Missed you last weekend @jasonlk have a blast

[Richard Dufty @Duftydownunder]

@nrmehta Nick, I think the funniest (?) part is sales complains for 3 years “we don’t have decks from marketing, I can’t sell”. Marketing produces deck. Sales doesn’t like it, creates their own anyway (that they have had for years). Why do we play this game and do this to ourselves ?

[Richard Dufty @Duftydownunder]

@VinnyLingham I sadly agree

[Richard Dufty @Duftydownunder]

@andywhyte @Kellblog Sshhhh I’ve been waiting for him to start charging for all this content !

[Richard Dufty @Duftydownunder]

@Kellblog @andywhyte Thanks Dave. Read and downloaded this one when it came out :) great to reshare. In 2024 this is a must read for GTM leaders