Duncan Moore

👨‍💻 Marketing, tech, social impact. ⚜️ Francophile. 🥪 Never met a sandwich I didn't like.

[Duncan Moore @duncano]

Let's all cancel @Sportsnet subs. Say why in exit survey. Money talks. 💸

Zero transparency by monopoly @RogersHelps: "The network did not reveal how widespread the outage was, how long it lasted or why it happened." 🤯https://t.co/OKuNM0kfcr

#BlueJays #WANTITALL #canpoli #CRTC

[Phil Kesselclaus @leafs250]

Total app failure in the middle of the first world series appearance since '93. Troubleshooting? No, a completely incompetent AI chat bot that doesn't even pretend to have solutions. Sportsnet is an awful, awful company and Canada deserves better. I want my money back.

[Anonymous @YourAnonNews]

Did the US ever thank France?

[Duncan Moore @duncano]

@mhp Have you read the Denma Group’s translation? Really opens the text up to wider interpretation: https://t.co/ksnajfvB8S

[Duncan Moore @duncano]

@brennakL @todoist Hi! I'm aware of that project-level setting, which is set to off.

What I'm referring to is the task-level setting 'Show Completed Sub-tasks', which has disappeared from the task menu on macOS and Web. Still there for iOS.

I'll file a ticket.

[Duncan Moore @duncano]

@todoist Where did the option to hide completed sub-tasks go on macOS?

I think it used to be in the 3-dot menu of the parent task.

I searched in app settings, checked documentation and known issues but came up empty.

🙏

[Duncan Moore @duncano]

@Pinboard Any update on the 'open all' link for saved tab set windows? 🙏

[Duncan Moore @duncano]

@Pinboard How's the open-heart surgery going? Are saved tabs still in triage? ��

[Duncan Moore @duncano]

@Pinboard 😅

[Duncan Moore @duncano]

@cogecohelps Also, how do you *not* have a chat option for business support???!!!

There's nada online and your app (which is advertised in the business My Account) isn't available yet to business customers...

That's simply unacceptable.

Thanks for costing me 2 hrs of my work day.

[Duncan Moore @duncano]

@cogecohelps Business network is down for me in Bloomfield for 1 hr now. Did a hard reset on modem; didn’t work.

Can’t access modem via Web interface.

Was on hold with support for 30 minutes, then call got disconnected…

Can you follow me so I can PM you to sort this out?

[Duncan Moore @duncano]

@cogecohelps Network just came back up. But I'm *really* not happy with the communication dynamic for business customers.

There also was no outage listed in your status tool, while clearly there was an issue.

I would love to be proactively notified by email or SMS when there is an outage.

[Duncan Moore @duncano]

@Pinboard Hey, any timeline for a fix on this? 🙏

[Duncan Moore @duncano]

@Pinboard On my end, the 'open all' link no longer fails completely, but instead of opening the saved tab set windows, it jump-scrolls to page top.

[Duncan Moore @duncano]

@Pinboard The 'open all' link for saved tab set windows seems to be no longer working. Guessing you may already be aware as that one surely gets used a lot!

[Duncan Moore @duncano]

@TodoistStatus For your post-mortem, could you please look into why https://t.co/rIzkQVRpi0 wasn't correctly displaying that there was an issue?

[Duncan Moore @duncano]

@Sportsnet Maybe set up SNNow status page that we can subscribe to for updates, like a normal company that cares about its subscribers?

It’s not rocket science. Some of these tools even update folks via Twitter 😉
https://t.co/sEWQtcRwoJ
https://t.co/jxNs1PayEV
https://t.co/cTeCmmy28R

[Duncan Moore @duncano]

How can subscribers to @Sportsnet Now get your service to work reliably, @RogersHelps?

A class-action lawsuit?

I understand tech glitching occasionally, but lately there is an issue EVERY TIME I go to use the services, and Twitter tells me I’m far from alone.

#BlueJays #Habs

[Duncan Moore @duncano]

@mhp Disappointing timing, indeed. Health Canada approved this Aug 19th. Got to imagine provinces would have had a heads up.

https://t.co/0lHHgrq7r8

[Duncan Moore @duncano]

@ONtransport @MTOFerryGlenora @chris_m85 @C_Mulroney @ToddSmithPC @AlisonKellyBOQ @jennkfrench Would be great if you had a mention of this on your MTO page…