DustanSteer

[DustanSteer @DustanSteer]

@GWRHelp Next time I’ll drive to Exeter - not worth the stress

[DustanSteer @DustanSteer]

@virginmedia Guess I’ll have to send a letter…

[DustanSteer @DustanSteer]

@virginmedia Hi there - web chat has no people looking at it, just BOTS. Calling up the number doesn’t put you through to a human either - just back to the website and status tracker. This is the only way I’ve found where I’ve got actual contact with someone

[DustanSteer @DustanSteer]

@virginmedia Sorry but all that link does it take me down the loop of checking for faults and ultimately just wait for updates. Customer service experience on web isn’t that helpful tbh

[DustanSteer @DustanSteer]

@virginmedia Another 5 days - over a week? Unbelievable. I’ve got complete lack of broadband service

[DustanSteer @DustanSteer]

@virginmedia Thanks - E8 4PF

[DustanSteer @DustanSteer]

@virginmedia Still down - nearly three days now - the expected time to complete is now passed - when can I expect this fixed?