UX@DVLA

Updates on user research and design at DVLA.

[UX@DVLA @dvlaresearch]

@mr_dudders @ONS Great work @ONS just did the same here @DVLAgovuk and this is what our last 12 Months look like. One busy User Research team!

[Matthew Clarke @mcusertesting]

Thanks to the @sainsburys vehicle and driving admin staff for taking the time to chat about @DVLAgovuk services today #UserExperience2017 😀

[Matthew Clarke @mcusertesting]

Many thanks to @MCIATweets for taking part in #UserExperience2017 today. A lot of excellent suggestions regarding @DVLAgovuk services.

[Matthew Clarke @mcusertesting]

I would definitely​ drive from Newcastle to @DVLAgovuk in Swansea to put my number plate on my car quicker #UserExperience2017

[Matthew Clarke @mcusertesting]

I was ecstatic receiving my @DVLAgovuk private number plate as a gift from my son. It's the best gift I have ever had #UserExperience2017

[Matthew Clarke @mcusertesting]

Looking forward to starting another #UserExperience2017 session soon. Next topic for discussion is Personalised Registration. @SunderlandAFC

[Matthew Clarke @mcusertesting]

All set for a very busy day of #UserExperience2017 focus groups. Sessions today will be taking place at @SunderlandAFC #stadiumoflight

[Matthew Clarke @mcusertesting]

When taxing my car, i'd always choose to do this online. I used to have to do this at the Post Office which was a pain. #UserExperience2017

[Matthew Clarke @mcusertesting]

Very insightful #UserExperience2017 session with @TeslaMotors today understanding how they use @DVLAgovuk services. Thank you for your time.

[Matthew Clarke @mcusertesting]

"Why do people that use @DirectDebitUK to tax a car have to pay more? Paying by direct debit normally makes it cheaper!" #UserExperience2017

[Matthew Clarke @mcusertesting]

Busy day of #UserExperience2017 sessions in Kensington today, discussing how customers feel when using @DVLAgovuk services.

[Matthew Clarke @mcusertesting]

"Why are cars that are fully electronic being charged £310 a year? They should be rewarded for helping the environment!" #UserExperience2017

[Matthew Clarke @mcusertesting]

"Taxing your car online is outstandingly easy to do. I wish other online services were as easy!" @DVLAgovuk #userexperience2017

[Matthew Clarke @mcusertesting]

"Having an app on your phone to access @DVLAgovuk services would be excellent! Would need to be very secure though!" #UserExperience2017

[Matthew Clarke @mcusertesting]

"People who don't pay their car tax should receive a fine & 6 points on their licence! I pay mine, so should others!" #UserExperience2017

[Matthew Clarke @mcusertesting]

All set and ready to start the first @DVLAgovuk #UserExperience2017 session of the day in #Wembley.🗣️

[Matthew Clarke @mcusertesting]

This weeks #UserExperience2017 sessions are in London. Busy few days, speaking to over 150 @DVLAgovuk customers about DVLA services.

[Matthew Clarke @mcusertesting]

The #UserExperience2017 map is a good way to show colleagues​ where we are visiting, and what our customers are saying. @dvlaresearch

[Matthew Clarke @mcusertesting]

Writing up details from #userexperience2017 sessions in #Liverpool - some very interesting comments made by commercial & general customers.

[Matthew Clarke @mcusertesting]

"As a motor dealer, we would love to have a dedicated point of contact at @DVLAgovuk - perhaps this person/team could cover a certain area!"