D Wright

Account Manager - Federal Government (DHS) @ Forrester

[D Wright @dwrightsi]

Eighty-two percent of employees at #customerobsessed firms say they plan to stay with their employer, vs only 13% for those at firms that aren't customer obsessed. #employeeexperience #EX #ForrCX

[D Wright @dwrightsi]

@Delta Hey there! On flight 1305. Was in 10B with no one next to me and found out that someone was upgraded to 10A after they were asked if it was ok if they were next to someone, but no one asked me! Got on the plane and there he was. Am now in the main cabin. What's up?

[Historia | Research @historia_rsrch]

Um, debt forgiveness and free college will do less to help students repay student debt than full repayment terms? Uh-huh. Did the @chronicle of Higher Education have to search far and wide to find this policy expert or is it the first business card in the editors' Rolodex?

[D Wright @dwrightsi]

In depth historical narrative about the origins of the student loan debt crisis #CancelStudentDebt #studentdebt

[Historia | Research @historia_rsrch]

Our latest book featured by Publishers Weekly BookLife!

[D Wright @dwrightsi]

@Delta hey Delta! What's up? am #1 on the upgrade list and we are flying with 2 empty 1st class seats??? I'm told by the flight attendant (before door closes) that it would have to be done by the gate agent so ?? Seriously?

[D Wright @dwrightsi]

@Delta Just want to do a shout out to the amazing staff at the LGA Delta lounge near gate C28. Weather delays but your manager is walking around offering sympathy to guests and is keeping the lounge and service open until the last plane boards! Staff is somehow still smiling! TY

[D Wright @dwrightsi]

@Kimpton I'm at the Overland hotel near ATL now. Prepaid for a king room..got a twin bed! No honor bar in the room.. no explanation. No show shuttle Was offered room service and AFTER AN HOUR when I called to check was told they didn't have it and anything else would be an hour..

[Historia | Research @historia_rsrch]

#InstitutionalEffectiveness News Items from the Week of September 21, 2018 https://t.co/lXtTq7x4eF

[Historia | Research @historia_rsrch]

#InstitutionalEffectiveness News Items from the Week of August 24, 2018 https://t.co/p4jsdR2v1Y

[D Wright @dwrightsi]

Outsourcing Student Success: The History of Institutional Research a... https://t.co/o9R4Z6tpkm #Amazon

[Daryl Orts @DarylOrts]

Fascinating unintended consequence of technology advancement: Starbucks order-and-pay app leads to congestion | https://t.co/zvt2TO9gwQ

[D Wright @dwrightsi]

Missed the webinar "How Social Data Predicted Trump’s Win When Traditional Polling Failed" tweet me for recording/meeting #SocialDatavsPolls

[D Wright @dwrightsi]

Anti-establishment was a huge topic! Our research showed candidates captured - Trump 86%, Other 14%, Hillary 0% of convos #SocialDatavsPolls

[D Wright @dwrightsi]

#DrainTheSwamp skyrocketed Trumps Social media popularity as a change agent. Other indicators? We can tell you. #SocialDatavsPolls

[D Wright @dwrightsi]

Interesting - How scandals and social reactions impacted election......#SocialDatavsPolls

[D Wright @dwrightsi]

Social research shows women held to higher ethical standard – Trump 56% vs Hillary 75% negative reactions to scandals #SocialDatavsPolls

[D Wright @dwrightsi]

Trump's #MAGAx3 had huge impact on driving emotional intensity with followers and voters. Trump owned 4 of top 5 hashtags #SocialDatavsPolls

[D Wright @dwrightsi]

Affinity, Influencer & Evangelism - Trump had consistently higher commitment scores in each category through election #SocialDatavsPolls

[D Wright @dwrightsi]

SDL Commitment score predicts voting intention with four top runners in US Election 2016 #SocialDatavsPolls

[D Wright @dwrightsi]

Intensity of emotion predicts voter turnout - Trump had most enthusiastic voters via SDL Commitment Scores #SocialDatavsPolls