dwsurrey

[dwsurrey @dwsurrey]

Hi @AerLingus recently travelled business Dublin to London on an @British_Airways booking and received appalling service from your Dublin Lounge. Have raised complaint but am being stonewalled as not an EI booking. Is this honestly how you treat @traveloneworld partners!!

[dwsurrey @dwsurrey]

Hi @SW_Help couldn’t tap in at GOD for Tap2Go as all readers “red”. Barriers opened to allow me through but haven’t been able to “start” journey

[dwsurrey @dwsurrey]

Hi @SW_Help Platform 1 at GOD needs a little TLC. Panels are protruding a good 20/25mm

[dwsurrey @dwsurrey]

@SW_Help Thank you. As a customer already chasing SWR due to poor service, this unpublished change does not give a great perception.

[dwsurrey @dwsurrey]

Morning @SW_Help trying to contact you via phone but system stating your call centre is closed. Your website states opens at 8am

[dwsurrey @dwsurrey]

@SW_Help No emails or tickets but multiple
pending payments

[dwsurrey @dwsurrey]

@SW_Help please can you help. Getting this message every time I try to purchase ticket via app

[dwsurrey @dwsurrey]

No emails but multiple pending payments on card

[dwsurrey @dwsurrey]

Payment goes through then payment stuck in pending

[dwsurrey @dwsurrey]

@SW_Help Just to confirm very positive feedback on your DSM who saved the day.

[dwsurrey @dwsurrey]

@SW_Help got caught up in the disruption morning and needed assistance with onward journey tkt issue. Your ticket office at WAT really unhelpful and even cited it is a “Network Rail problem to sort, not ours”. Your DSM once involved was very helpful and should be recognised.

[dwsurrey @dwsurrey]

@GC_Rail There are no following GC services - you only have one a day.

[dwsurrey @dwsurrey]

Good morning @GC_Rail am booked on your 08.00 KGX to PBO however will not make train as my incoming leg to London with SWR is indefinitely held due to signal failure. What are the arrangements for onward travel when I do get to KGx as my ticket is 1st class GC only?

[dwsurrey @dwsurrey]

@GC_Rail Does it matter which operator? The only trains after your are LNER.

[dwsurrey @dwsurrey]

Hi @SW_Help is there any update as to when Amex payment Tap2Go etc will be reinstated?

[dwsurrey @dwsurrey]

@SW_Help Thanks. Here is a screenshot of the Tap2Go payment page (card details removed)

[dwsurrey @dwsurrey]

Morning @SW_Help sorry to say that from a user perspective your new system roll out has not gone well. Whilst I know that payment details didn’t transfer you have lost contact/address details and Tap2Go linked accounts. Please pass on to management as someone needs to step in.

[dwsurrey @dwsurrey]

@SW_Help Nope, Amex not permitted

[dwsurrey @dwsurrey]

@SW_Help And now I have reset this all up I, signed back up to Tap2Go I can no longer use my Amex card. Please pass this on as well.

[dwsurrey @dwsurrey]

@LidlGB Done

[dwsurrey @dwsurrey]

Hi @LidlGB dropped you a DM yesterday, please could you have a look. Many thanks