Matt Smith

[Matt Smith @dylanjsmith1997]

@TheSandBuster @ZoomkinsBL @RiotSupport Woke up to being re-invoiced. I’ve learnt from this, is that they have very impressive customer service to be able to solve this in less than 12 hours.

If you haven’t been re-invoiced, I would be more vocal, they clearly want to fix this mistake. Best of luck and be persistent!

[Matt Smith @dylanjsmith1997]

@coka2321 @ZoomkinsBL @RiotSupport Woke up to being re-invoiced. I’ve learnt from this, is that they have very impressive customer service to be able to solve this in less than 12 hours.

If you haven’t been re-invoiced, I would be more vocal, they clearly want to fix this mistake. Best of luck and be persistent!

[Matt Smith @dylanjsmith1997]

@ZoomkinsBL @RiotSupport Woke up to being re-invoiced. I’ve learnt from this, is that they have very impressive customer service to be able to solve this in less than 12 hours.

If you haven’t been re-invoiced, I would be more vocal, they clearly want to fix this mistake. Best of luck and be persistent!

[Matt Smith @dylanjsmith1997]

@PubicPullsTCG @tnydmngyn @RiotSupport @playriftbound @riotgames Woke up to being re-invoiced. I’ve learnt from this, is that they have very impressive customer service to be able to solve this in less than 12 hours.

If you haven’t been re-invoiced, I would be more vocal, they clearly want to fix this mistake. Best of luck and be persistent!

[Matt Smith @dylanjsmith1997]

@JustJarrodTCG Yep me too, last update didn’t seem positive

[Matt Smith @dylanjsmith1997]

@Wololo323 @PhDan_ @playriftbound Let me know if you get anywhere please.

This was my latest update, really ruining my Friday evening

[Matt Smith @dylanjsmith1997]

@MonsoonGG @playriftbound Doesn’t look like it’s been escalated internally yet, let’s hope it does soon

[Matt Smith @dylanjsmith1997]

@PrincePretty110 @playriftbound @riotgames Opened a ticket, still no huge developments about a re-review. Feels awfully unfair how many random people have been caught in the cross fire!

[Matt Smith @dylanjsmith1997]

@simplynvm Thank you v much! Hopefully the support team are as helpful as you and I can go back to being happy 🤣

[Matt Smith @dylanjsmith1997]

@elevateorg90795 @will_dudfey @simplynvm I would, I think they will soon realise the situation and come up with a plan to re-review. I think I just emailed in very early due to sheer panic, atleast I’m hoping this is the case.

[Matt Smith @dylanjsmith1997]

@will_dudfey @simplynvm Their staff that are active on Twitter seem to be aware of the issue…. Here’s to hoping internally they’re thinking of a solution / pausing the second wave of invites until an appeal process is looked into. Have never seen anything like this before

[Matt Smith @dylanjsmith1997]

@Dharcc @simplynvm Cancelled… I was eating dinner and saw my bank say I had been refunded…. Appetite vanished in a millisecond

[Matt Smith @dylanjsmith1997]

@CharistyPika @RiotSupport Let me know if you get anywhere please, am in the same boat as you. Horrible day

[Matt Smith @dylanjsmith1997]

@TCR_Palmer @DimiccoDiana @playriftbound @riftboundop @riotgames Same here…. Seems like they’ve unfortunately somehow only got the genuine applicants…. A huge shame. Hopefully they look into this and resolve as I think their investigation hasn’t been successful

[Matt Smith @dylanjsmith1997]

@RiotMagus Unfortunately I think this extra measure has hit more genuine people than impacted the problem you face with such an in demand item.

I have sent a message to your support team who weren’t any help. Can something be done? My ticket reference is #137810203

[Matt Smith @dylanjsmith1997]

@TCR_Palmer @DimiccoDiana @riotgames Completely agree, mood has completely shifted in 24 hours.

[Matt Smith @dylanjsmith1997]

@CharistyPika @TrickJarrett @playriftbound Same here, customer service aren’t keen to push it internally either.. I don’t know what more can be done