Your customer service is beyond diabolical @MTNza I have been from pillar to post trying to sort out my watch eSIM. Which is a service that you explicitly say you offer.
A major and consistent problem with your service @mrdfood is that drivers do not read instructions.
The only way they will learn is if tips are withheld until delivery is made. Please consider improving your service by figuring a way to code this into your UX.