Elea Andrea Almazora

Professional communicator. Editor, creator, and poet. This is my personal account.

[Elea Andrea Almazora @ealmazora]

Hey, #CX leaders! Want to know how @8x8 can help you embrace new possibilities? Join our virtual CX Mastery series. Sign up for part 1 of 4 on December 10 at 8 am PST / 4 pm GMT: https://t.co/Fq8or6ecm6

[Elea Andrea Almazora @ealmazora]

Expanded video escalation capabilities in @8x8 #ContactCenter enable agents in industries like #retail & #housing to quickly evaluate & resolve customer issues. See how these innovations improve #CX across industries & use cases: https://t.co/GS77NZgPAJ https://t.co/yfztF1vCOr

[Elea Andrea Almazora @ealmazora]

@lilyraynyc This was from two hours ago 🥹

[Elea Andrea Almazora @ealmazora]

Ooooo https://t.co/hZk2Xkm5tY

[Elea Andrea Almazora @ealmazora]

I'm FINALLY allowed to talk about it! Introducing @8x8 Engage, an #AI-powered solution for non #contactcenter customer-facing employees that need enhanced #customerexperience capabilities: https://t.co/4P1SSpkxO6 #XCaaS #CCaaS #UCaaS #8x8AnalystSummit #CX https://t.co/GzlQ2grq6A

[Elea Andrea Almazora @ealmazora]

Guess what? #AI-powered #video meeting capabilities are now part of the @8x8 #XCaaS platform. Say hello to AI-generated video transcriptions, smart summaries, & meeting action items. Improve your productivity & efficiency today. #CCaaS #UCaaS https://t.co/fXXnsRggNu

[Elea Andrea Almazora @ealmazora]

2023 is a very good year - @8x8 has been recognized by @CRN, @TrustRadius, & @SoftwareAdvice for its innovative products, service, & employee & #customerexperiences. Check it out. #customerobsessedcommunications #XCaaS #CCaaS #UCaaS #contactcenter https://t.co/nWwEdTboQQ

[Elea Andrea Almazora @ealmazora]

78% of #IT decision makers in the #UK are turning to #AI & #automation to future-proof their businesses, according to the results of a new @8x8 survey. Read more about how UK businesses are combatting #permacrisis & uncertainty & enhancing #EX & #CX. https://t.co/beykBsvfXd

[Elea Andrea Almazora @ealmazora]

In our latest blog, @8x8 CEO Sam Wilson highlights Q2 earnings and a host of 8x8’s incredible customers while detailing 8x8’s focus on continued innovation. #XCaaS #CCaaS #UCaaS #CPaaS #CCTR #customerobsessedcommunications https://t.co/Grn2W8rld3

[Elea Andrea Almazora @ealmazora]

We're #excited to welcome Bruno Bertini, who's joining @8x8 as #CMO. His experience in the #contactcenter and #CX markets will help us fuel the continued expansion of our industry-leading #CCaaS and #UCaaS platform. #XCaaS #customerobsessedcommunications https://t.co/mBbLp5kDLz

[Elea Andrea Almazora @ealmazora]

8x8 voice conversational AI is now available! The @8x8 Intelligent Customer Assistant enables businesses to create simple to complex experiences across digital & voice channels. Read more here: https://t.co/NOsXieGUjw #contactcenter #CC #CX https://t.co/6h31rmLi7c

[Elea Andrea Almazora @ealmazora]

When #housing providers avoid #video communication adoption, it leads to ineffective processes, higher operational costs, & lower #tenantsatisfaction. Learn how @8x8’s Video Interaction resolves the top issues housing providers face today. #CPaaS #CX https://t.co/ih7XE0PYB5

[Elea Andrea Almazora @ealmazora]

8x8 has announced the @8x8 Omni Shield solution to allow enterprises to proactively safeguard their customers from fraudulent SMS activity. Read more about how this SMS fraud prevention communication #API helps drive business growth:... https://t.co/uDLv0Q13RU

[Elea Andrea Almazora @ealmazora]

Creating personalized #customerexperiences makes all the difference when it comes to overall satisfaction & brand loyalty. Read 7 ways #retailers can maximize #contactcenter agent productivity & ensure #customersatisfaction: https://t.co/dMdn85uX1B #CX https://t.co/orUMDSyooN

[Elea Andrea Almazora @ealmazora]

The path to gr8ness. @lizkmiller, VP at @constellationr, talks to @8x8 CEO Sam Wilson as he reflects on his growth at the company and how it has helped to shape his vision for it. #customerobsessedcommunications #XCaaS #CCaaS #UCaaS https://t.co/GWudjHULfd

[Elea Andrea Almazora @ealmazora]

Proud to share that @8x8 has been ranked as a Top Five provider by @Metrigy in @dianemyers’ 2023 #CCaaS MetriRank report among the top cloud #CCTR providers leading the market today. Read about the criteria 8x8 met to earn the ranking. #XCaaS #UCaaS #CC https://t.co/x21KXRA7Kz

[Elea Andrea Almazora @ealmazora]

Last month, Claire Snow (@8x8 Regional VP EMEA - Carrier Partnerships) noted that 22% of customers changing comms providers say it’s because the new provider offers integrated #UCaaS & #CCaaS platforms. Are you one of those companies? #XCaaS https://t.co/lk7Yib2JaB

[Elea Andrea Almazora @ealmazora]

#CPaaS is a secret weapon for customer-obsessed businesses. In fact, managing #omnichannel customer conversations from one consolidated, cloud-based platform resolved these customers' common #communications pain points. #CX #customerobsessedcommunications https://t.co/KFjrvLHdzf

[Elea Andrea Almazora @ealmazora]

Today's #contactcenter agents are more empowered than ever to engage with customers. But supervisors are stuck juggling workforce management, coaching & more. @8x8's Solve for X journal features the 5 things they need in a virtual workspace. https://t.co/Wew1vFCUEp

[Elea Andrea Almazora @ealmazora]

By 2025, 25% of #retail employees will double as #contactcenter agents as e-commerce and digital customer engagement eclipse face-to-face interactions. Check out these other predictions for the future of the #CCTR. #CCaaS #CC #hybridwork #futureofwork https://t.co/1xwV5xdVDz