Bonjour @vlejossec. Merci pour votre message. Je suis vraiment désolé d’apprendre la perturbation de votre voyage. La sécurité est toujours notre priorité numéro un.
Pouvez-vous s’il vous plaît nous suivre et nous envoyer un DM afin que nous puissions vous répondre et vous aider davantage ?
Cordialement, Izak
@ClareON83492199 Hi there, I'm sorry to hear about the delays and long queues at Tenerife South Airport. I completely understand how frustrating and stressful that must be. Can you please follow easyJet and send us a DM with the flight number and route of travel.
Thanks Jason
@annasenberg Hi Anna, thank you for reaching out. I'm sorry to learn that the phone was hung up on you, that is not the experience we want our customers to have. Please follow and DM us so we can advise and assist you.
Thanks, Sami
@NMcHammer Hi Neil. Thank you for reaching out. I am so sorry to hear that there has been no update available at the airport.
Can you please follow and DM us, so we can respond to you.
Regards, Izak
@lynseyplimmer Hi Lynsey, Thank you for reaching out. I am sorry to hear that you have not gotten feedback on your claim. Can you please follow easyJet and send us a DM so we can reply to you privately.
Thanks, Jason
Hi Nel, thank you for reaching out and for sharing this fantastic feedback. I'm so pleased our pilot was able to help retrieve your son's tablet and save the day. I understand how stressful it must have been to realise your son's tablet had been left behind, and I'm so glad the pilot was able to help recover it and reunite you with it before departure. I'll make sure your kind words are passed on to the team.
Thanks, Sami