@anstantia@BonitasMedical I'm not sending DMs, let the public see how members are dissatisfied since the momentum takeover.
HelloPeter, CMS, X..the complaints are growing by the second.
72 hours later and still trying to get a script for meds sorted. Pharmacy Direct blocked from processing the claim....
@BonitasMedical your service has gone to the dogs since you were taken over by momentum.
Medical bills not paid despite being PMB.
Benefit booster deactivated.
WhatsApp takes 3 days before you even speak to a human.
Phone lines keep you holding
@BonitasMedical No DMs, I'm not ashamed to express my dissatisfaction for Bonitas for the public to see.
Your service has gone to the dogs and I stopped payment until you fix your mess. I refuse to pay for a service that is non-existant.
Complaint sent to CMS
@Mukhathutshelwa@BonitasMedical Mine got deactivated without any notice. Arrive at Dischem today with a script and had to leave because Dischem kindly informed me my benefit booster is deactivated. What was the point of doing in January if you are just going to remove our benefits
@Darren20041950@BonitasMedical Oh good luck. It took 3 business days before an agent even responded to the WhatsApp function. You don't even have an option to end the chat. They change contact numbers for chronic depts without notifying members.
Email as unattended.
Medical bills remain unpaid.
Momentum neh π€¬
@MaggieModipa@BonitasMedical It took me 3 business days before an alleged human even responded on WhatsApp.
Phone calls keep your holding.
It's 2 weeks later and still no response to emails.
You are not alone, since Momentum takeover Bonitas has gone to the dogs. Such terrible service
@JHBWater no water Aintree Avenue, Northlands, Northriding. This is an ongoing issue where we have little to no water, it has been months since we had a full day of water.