@Savolainen_J@nextmove_de@Tesla Our issues go beyond paint issues. We had to cease our rental activities due to the technical issues with the Teslas and then mainly because the long wait for parts and lack of support from Tesla Motors.
@TeslaEu@NeilSolo@UFODriveTweets I'm sorry, we had to cease our operations due to too many technical problems with our Teslas and no support from Tesla Motors. Since the Teslas were the backbone of our rental fleet, we had no other option. Good luck with finding an alternative.
@MyOwnHedgeFund Thank you for your kind words, but unfortunately there will not be a future endeavor anytime soon. The financial implications of stopping EC-Rent are too big to easily overcome and move on.
@jaredbfox@Alex20892752@Polixenes13@fly4dat In which world Tesla hands out discounts to fleet owners? The only discount you get is for buying showroom cars. Why buy Teslas? Because we believe in the future of the EV, and when our company started the Tesla Model S was the only suitable EV for rental (range + charging).
@Alex20892752@Polixenes13@fly4dat was too early to forget about the Teslas and scale up with just the midsize rentals. That market wasn't mature enough yet. So, that's it, the end of the EC-Rent story in 10 tweets. 10/#
@Alex20892752@Polixenes13@fly4dat a reply from Tesla. It looks like it's game over for us. Too bad, because business was growing, 2019 would be 200% sure a record year and the midsize EV rentals (Hyundai Ioniq/Kona, Nissan Leaf, BMW i3) where growing very fast to become a mature product too. Unfortunately it 9/#
@Alex20892752@Polixenes13@fly4dat ask last week for a statement from us in English so they could forward our issues to the States, so it is still a work in progress apparently. But since our 12 Teslas where our core business, it is too late to let EC-Rent survive. So we do not know what will happen even after 8/#
@Alex20892752@Polixenes13@fly4dat for our problems in december and did not communicate it to us, or they had a solution and the person within Tesla who should communicatie it to us did not communicate this to us. This does not feel like a proper answer. We asked for an explanation but never got it. Tesla did 7/#
@Alex20892752@Polixenes13@fly4dat the issues. But it took weeks to get a response, and even after that, the response was vague. Upon today, it is not clear why they did not respond right away. The only explanation we got sometime in February is that the Business Resolutions dept in Amsterdam had a solution 6/#
@Alex20892752@Polixenes13@fly4dat to technical issues or damage repairs, which had in common that there are just no parts. We had 8 out of 12 Teslas with the same steering rack problem. Some of them where still usable, but the question was for how much longer. In december we contacted Tesla right away about 5/#
@Alex20892752@Polixenes13@fly4dat costs, the amount of labour put in problem solving with the Teslas was just too much. We lost so much time on this, while we should be running/building our business. In december things escalated quite quickly when all of a sudden 6 out of 12 Teslas where out of business due 4/#
@Alex20892752@Polixenes13@fly4dat repair. And our white X (which we especially use for weddings) had to wait for 6 weeks for a new front bumper in the middle of the wedding season. Things like these drained the company. Take in mind that we are a startup, still investing in growing our EV fleet. Next to the 3/#
@Alex20892752@Polixenes13@fly4dat or ICE vehicle, so they don't feel the pain directly. As a rental company we did not get a loaner (and even if we did, we could not rent it to our customers). In the second half of 2018 we had a lot of technical issues. One S had a broken steering rack which took 14 months to 2/#
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