Eric Caron

Sr Director of Customer Applications at Caribou Coffee. All opinions are my own, although coworkers/family agree ~37% of the time.

[Eric Caron @ecaron]

@3uzfte @cariboucoffee The problem has been fixed. It was on our end. Thanks for letting us know!

[Eric Caron @ecaron]

@cariboucoffee Is there a chance that you'll bring me an iced crafted press to my current meeting? Puuuhhhllleeeasssseeee?!?!?!?!

[Eric Caron @ecaron]

@cariboucoffee A,F,J,M #rightanswer

[Eric Caron @ecaron]

@cariboucoffee *can't talk, eating another...*

[Eric Caron @ecaron]

@cariboucoffee Could I get a public sponsorship deal for eating the Pumpkin Cream Cheese Muffins? I promise to always walk around with one in hand, but you'll have to restock me at least once an hour.

[Eric Caron @ecaron]

@cariboucoffee @instagram Don't forget the marshmallow shot!

[Eric Caron @ecaron]

@akardell Hi Aaron, I'd love to hear about it. We do use it every day, but there's certainly always room for improvement. I'll DM you my email in case that's easier for you to elaborate.

[Eric Caron @ecaron]

@richardantonyo @cariboucoffee Another option is opening the app, click "More", then "Transaction History", and then "Download Receipt" under your relevant order

[Eric Caron @ecaron]

@bridgey_d @cariboucoffee You can 100% do that already ♥ When you open the app and go to the rewards screen, just swipe left/right the reward that you'd like to share - you'll be able to send the pick-ups to whoever needs it!

[Eric Caron @ecaron]

@Kanilas @cariboucoffee That most embarrassing part of this bug is that we weren't using https://t.co/3FlZ82LpaQ - we'll make sure to use something more clever next time ☕🤓

[Eric Caron @ecaron]

@dpsav @cariboucoffee We're working on bringing it back. https://t.co/4yp6xNMqjE will work in a pinch, but you're right that it should be available in all places.

[Eric Caron @ecaron]

@whtabtpineapple @cariboucoffee If you're an Apple user, the new version (5.0.7) has been released and is fixed. Hopefully your phone auto-updated, but if you're not seeing it check the app store.
The Android update will be out soon.

[Eric Caron @ecaron]

@whtabtpineapple @cariboucoffee It is a bug. We'll be submitting a new release to the app stores later today to get this fixed. Sorry it wasn't caught before you experienced it 😞

[Eric Caron @ecaron]

@whtabtpineapple @cariboucoffee Thanks for letting us know. I'll look into it right now, and we'll get it fixed right away!

[Eric Caron @ecaron]

@c0lfusi0n @cariboucoffee In the app, if you go to the Rewards screen, you can swipe left any reward that says "Redeem Now". That'll show a "SHARE" button you can click and send your friend some joy!

[Eric Caron @ecaron]

@3uzfte @cariboucoffee Sorry - that store had a power outage. If it happens again, we'll make sure the menu shows the store is closed (rather than the above sadness, my heart can't stand the sight of being out of hot chocolate...)

[Eric Caron @ecaron]

@trashpandacards @cariboucoffee You were right. It was us. Fortunately, we launched a new tool today to make sure this problem stops - so thanks for your patience!

[Eric Caron @ecaron]

@PantsTweets @cariboucoffee That's a great catch! Thanks for calling it out - we can get this fixed.

[Eric Caron @ecaron]

@hairdesign78 @cariboucoffee Barcode is there, but we need to make it a lot louder 🔊! On the homescreen, you'll see a bar at the top - slide it down & you'll see it.

[Eric Caron @ecaron]

@TwetensTweet @cariboucoffee We absolutely wish these issues had been caught sooner, but the feedback has helped us move mountains in catching & fixing them quick. You're going to love the new features! Are you still encountering this often?