🦁Lion 🦁

[is tat Tinashe? @lazyGoats]

@EcoCashZW @econetzimbabwe @EcoCashHoldings I am an EcoCash user and have been using the service for as long as I can remember. Recently, I relocated outside the country and rely heavily on my EcoCash virtual card (VCN) for essential online payments.

However, I am now facing a deeply frustrating and unacceptable situation. Funds were deducted from my card without my authorization. I contacted Apple regarding the unauthorized charge, and they processed a refund. Yet, more than a week later, the refunded amount has still not been credited back to my EcoCash account.

This money is not a luxury—it is critical. It is my transport fare to return home. I am currently in Pretoria, and the situation here is unsafe. I urgently need to return to Zimbabwe, yet EcoCash is effectively withholding the funds I need to do so.

I have made every possible effort to resolve this. I call EcoCash daily, but the 114 line often does not go through. I even had someone in Zimbabwe call on my behalf, only for them to wait over 30 minutes before reaching a representative—who was dismissive, unhelpful, and unprofessional. After explaining my situation in full, I was told to visit an EcoCash shop. This response is completely unreasonable, as I am outside the country and cannot physically access any Econet branch.

I was then directed to use WhatsApp support, despite already having spent a week contacting them via WhatsApp and email with no meaningful response.

The WhatsApp support has been equally ineffective. I have submitted all required proof—screenshots, transaction records, and card details—yet I am being told that my withdrawal cannot be processed because the refunded amount does not exactly match the original deduction. This discrepancy exists because EcoCash adds additional charges (for example, a $60 payment becomes $72). Now I am being denied access to my own money because of EcoCash’s own fee structure.

To make matters worse, I am being told to ask Apple to write a letter confirming that the refunded money belongs to me. This request is entirely unreasonable and illogical. It is equivalent to being asked to obtain irrelevant third-party validation for funds that are already clearly mine and have already been refunded.

For over a week, I have received the same repetitive responses from EcoCash support, with no progress whatsoever. The same questions are asked daily, despite already being answered multiple times. There is no accountability, no urgency, and no resolution.

Why is this happening? Why are customers being treated this way?

Strive, this is unacceptable. EcoCash, you can and must do better than this.

Because of this failure, I have been stranded in South Africa, fearing for my safety, with no reliable access to food, accommodation, or transport. Each additional day I am forced to stay here costs me money for accommodation, food, and survival. I am unable to work, unable to travel, and unable to return home—all while EcoCash holds funds that rightfully belong to me.

Time is money. Every day this issue remains unresolved results in further financial loss and emotional distress.

If this matter is not resolved immediately, I will be pursuing legal action. I will seek full compensation for the financial losses, distress, and hardship caused by EcoCash’s negligence and failure to provide basic customer support.

@StriveMasiyiwa5
@EcoCashHoldings
@HardyPemhiwa
@DouglasMboweni
@RChimanikire
@econet

[🦁Lion 🦁 @EcoLiveSol]

@Mudapakatip @CrimeWatchZW Ini I show them a picture from my phone. Works everytime

[🦁Lion 🦁 @EcoLiveSol]

@tawazcris @daddyhope @JamesonTimba I agree with you!

[🦁Lion 🦁 @EcoLiveSol]

@Thickslender @Faffiedzashe I have a 7month baby.
Monthly she needs:
6 Nan formula $36
2 Cerelac $12
Pampers $18
Wipes $5
Purity puches $30

Already that's over $100 before tazoisa ana aqueous creem, cologne, other meals she takes etc.

Not kids game🙌

[🦁Lion 🦁 @EcoLiveSol]

@BabesweHunters Shame. Anoziva nhamo yekumba

[🦁Lion 🦁 @EcoLiveSol]

@Savheya_Happie I honestly didn't know Kelvin corner is a stadium 😳

[🦁Lion 🦁 @EcoLiveSol]

@fidel960 Ndokunonzi kuzvarirwa uku

[🦁Lion 🦁 @EcoLiveSol]

@SetumeniE55450 @loiceMututuvar1 Ko varoyi vazopinda papi apa iwe wanga wapa good advice?

[🦁Lion 🦁 @EcoLiveSol]

@Munyah_Wacho Interested but handisi kunzwisisa. Really need the wifi asap

[🦁Lion 🦁 @EcoLiveSol]

@ZimFirstLady Why did you edit blur pa bhutsu dzenyu?

[🦁Lion 🦁 @EcoLiveSol]

@MurapaG First Choice kana musina basa nekuti mwana arohwe

[🦁Lion 🦁 @EcoLiveSol]

@drjaytee87 What audio and where is it?

[🦁Lion 🦁 @EcoLiveSol]

@Shadaya_Knight Hameno kuti sei ndichiona ma gay vibes pana Shadaya

[🦁Lion 🦁 @EcoLiveSol]

@McChenje @DillenMasawi Who are you talking about? @grok

[🦁Lion 🦁 @EcoLiveSol]

@JobFound5 Interested

[🦁Lion 🦁 @EcoLiveSol]

@JobFound5 Interested

[🦁Lion 🦁 @EcoLiveSol]

@Shadaya_Knight Pa divorce rate manyepa apo alpha

[🦁Lion 🦁 @EcoLiveSol]

@BabereCity @i_amDom1 @sam_dzivah That's the minimum rent in proper places though.

[🦁Lion 🦁 @EcoLiveSol]

@DavidColtart @ParliamentZim @grok what's bill is being amended?

[🦁Lion 🦁 @EcoLiveSol]

@loiceMututuvar1 Do English language lessons. Your grammar and punctuation is extremely bad for someone about to begin tertiary education.