@LNRailway Hi, why are all of your trains always delayed in the am from Hemel to London. It doesn’t matter which one I get on, there are always delays. I used London Midland for several years before you were awarded the franchise and never experienced these problems.
@LNRailway Well one of your colleagues at the station said it will be a 4 car until May. So that answers it. Seems a bit shortsighted though as it’s both the first off peak train and a time when a lot of ppl get to Euston from their offices (esp after arriving late from your am services).
@LNRailway why is the 7.04 from Euston to Hemel a 4 car? It was absolutely rammed and lots of people couldn’t get on the train. Now we have a 25mins wait for the next train.
@LNRailway You do realise that constantly cancelling services due to a shortage of train crew is unacceptable? I understand that trains can be cancelled for factors beyond your control, but making sure you have staff to run services sits firmly within your remit
@LNRailway Nice sarcastic reply 😉 cracking customer service. Any train from B’ham to Euston. Understand there are issues but the lack of information (and visible staff) is equally frustrating.
@LNRailway OK. How are we supposed to get home? If I get a tube to High Barnet and then get a cab, would that be reimbursed? I can’t wait for an hour for the next train