Ed Stacey

[Ed Stacey @eddiestacey]

@FollowWestwood @sarahlouiseday You’re not accepting DMs! More @FollowWestwood lies

[Ed Stacey @eddiestacey]

@FollowWestwood It’s a classy brand that continues to post on social media whilst your customers’ orders are not being fulfilled and you’re refusing to engage with them.

[Ed Stacey @eddiestacey]

@charlie677 @FollowWestwood Called repeatedly for an order placed on 14 December with Express Delivery. Finally spoke to someone who went off script just now “there are too many orders, our warehouse in trouble, there is no information about whether they can be shipped”. Thought helpful to share.

[Ed Stacey @eddiestacey]

@stuarthalton Rather than slagging off others, why don’t you get your own house in order? How can you pretend to be ethical as the brand manager for a company that is refusing to fulfil orders made weeks before Christmas and then refusing to refund?

[Ed Stacey @eddiestacey]

@amandareed2571 @FollowWestwood They aren’t even responding to messages anymore as know they have messed up. Just hope that a few people see these posts and ensure that they don’t buy from them. Planning credit card chargeback as know that getting refund from them will be equally bleak.

[Ed Stacey @eddiestacey]

@amandareed2571 @FollowWestwood Yes, that’s the correct number. Please be warned, it will likely infuriate you even more by speaking to them. The previous agents that I’ve spoken to followed a script and wouldn’t answer any questions. My one this morning went rogue and made clear it’s a total shit show.

[Ed Stacey @eddiestacey]

@juliann52703221 @FollowWestwood Called repeatedly for an order placed on 14 December with Express Delivery. Finally spoke to someone who went off script just now “there are too many orders, our warehouse in trouble, there is no information about whether they can be shipped”. Thought helpful to share.

[Ed Stacey @eddiestacey]

@PanteraRosaLysa @FollowWestwood Called repeatedly for an order placed on 14 December with Express Delivery. Finally spoke to someone who went off script just now “there are too many orders, our warehouse in trouble, there is no information about whether they can be shipped”. Thought helpful to share.

[Ed Stacey @eddiestacey]

@AudreyMilne2 @FollowWestwood Called repeatedly for an order placed on 14 December with Express Delivery. Finally spoke to someone who went off script just now “there are too many orders, our warehouse in trouble, there is no information about whether they can be shipped”. Thought helpful to share.

[Ed Stacey @eddiestacey]

@sonalimn @FollowWestwood Called repeatedly for an order placed on 14 December with Express Delivery. Finally spoke to someone who went off script just now “there are too many orders, our warehouse in trouble, there is no information about whether they can be shipped”. Thought helpful to share.

[Ed Stacey @eddiestacey]

@MccuaigLaura @stuarthalton @CarloDamario do any of you have any interest in protecting the brand and reputation of Vivienne Westwood? Never seen social media posts this bad about the terrible customer service you provide and no one even cares enough to respond?

[Ed Stacey @eddiestacey]

@FollowWestwood another day, another lack of products, another lack of response to emails, calls and posts. Utterly vile customer service.

[Ed Stacey @eddiestacey]

@FollowWestwood Stop posting pics and start posting your customer’s orders. Your attitude to customers is disgusting.

[Ed Stacey @eddiestacey]

@FollowWestwood Presumably you are supporting ‘Buy Less’ by not fulfilling my order and failing to offer any customer service. Looking across all of your social media it looks like we are one of many very disappointed and disillusioned customers ?

[Ed Stacey @eddiestacey]

@FollowWestwood No festive cheer for your customers still awaiting orders and no response from customer service #WestwoodHolidayDisappointment

[Ed Stacey @eddiestacey]

@FollowWestwood Can someone please provide some customer service? No response from your team. Stop ghosting your customers. #WestwoodHolidayDisappointment

[Ed Stacey @eddiestacey]

@FollowWestwood having the worst customer experience with a recent purchase. Can someone please help?