@TMobileHelp Why does it take so long to get to a live rep? I've been on hold for nearly half an hour and I dm'ed your support and still nothing. When did your customer service start to decline?
@roku@YouTubeTV Ya'll need to get your stuff together. I literally just dumped @verizonfios tv package to use youtubetv on my roku. Don't screw us customers over while you negotiate. I don't want to resort to air casting to watch my content.
@VerizonSupport Sent the message again. Hopefully someone takes the time to read it and address it this time. Someone did read my originally message but provided an unsatisfactory response.
@VerizonSupport I literally wasted 3 hours of my time trying to get my internet working because of bad information from a sales person. I need someone to reach out to me regarding this asap. I work from home and can't afford to have my internet down for hours.
@VerizonSupport Your chat team isnβt stepping up to do the right thing for the incompetence of your sales team giving bad information that made me lose hours of internet.
@TMobileHelp Thanks for helping me solve my issue. The twitter tmobile support team is what converted me from ATT to tmobile and it's been the best move I've made. Thanks again!
@TMobile Why isn't your $10 off Youtube TV promotion page working so I can sign up for this offer? I've contacted several of your reps and none of them seem to be able to fix the issue.