Ed Gagnon

CSS Prez, Speaker, Author, Strategist - CSS is a Customer Service/Retention Consulting Firm - Improving Your Bottom Line by Improving Your Customer Service

[Ed Gagnon @edgagnon]

Complement Empathy with Action - 8/4/26 - Customer Service Tip of the Week...enjoy! https://t.co/prRizdMzyA

[Ed Gagnon @edgagnon]

My 8-Minute Visit at the #DMV- 7/28/26 - Customer Service Tip of the Week...enjoy! https://t.co/CONKHJYXgk

[Ed Gagnon @edgagnon]

When They Might Walk Out the Door…Permanently- 7/21/26 - Customer Service Tip of the Week...enjoy! https://t.co/HCUUx5qcEL

[Ed Gagnon @edgagnon]

Transparency in Customer Service- 7/14/26 - Customer Service Tip of the Week...enjoy! https://t.co/h9dMF2lUaz

[Ed Gagnon @edgagnon]

See the Customer’s Journey from Their Perspective- 7/7/26 - Customer Service Tip of the Week...enjoy! https://t.co/11jj6qEinb

[Ed Gagnon @edgagnon]

Gaining the Benefits of the Greeter- 6/30/26 - Customer Service Tip of the Week...enjoy! https://t.co/VDZiGjPqIE

[Ed Gagnon @edgagnon]

Seamlessness - Why the Customer Thanked You - 6/23/26 Customer Service Tip of the Week https://t.co/vGhQ7hD6fJ

[Ed Gagnon @edgagnon]

When to Avoid the Escalation - 6/16/26 - Customer Service Tip of the Week...enjoy! https://t.co/wXg0P4nGyU

[Ed Gagnon @edgagnon]

Let’s be Clear on Clarity - 6/9/26 - Customer Service Tip of the Week...enjoy! https://t.co/X6OXJGaqFZ

[Ed Gagnon @edgagnon]

Allow Yourself to Solve a Couple Puzzles Every Day - 6/2/26 - Customer Service Tip of the Week...enjoy! https://t.co/4a91OpbzX3

[Ed Gagnon @edgagnon]

Improve with a Purpose - 5/26/26 - Customer Service Tip of the Week...enjoy! https://t.co/xpigRMldcs

[Ed Gagnon @edgagnon]

Reciprocate the Thanks - 5/19/26 Customer Service Tip of the Week...enjoy! https://t.co/bGTl6UAmvC

[Ed Gagnon @edgagnon]

Don’t Skip the Recap - 5/12/26 - Customer Service Tip of the Week...enjoy! https://t.co/D89q32VLLT

[Ed Gagnon @edgagnon]

Finalize the Solution with the 6 Step Checklist - 5/5/26 Customer Service Tip of the Week...enjoy! https://t.co/GcAKaq3iM8

[Ed Gagnon @edgagnon]

Use the 6 Step Checklist before Resolving the Issue - Customer Service Tip of the Week...enjoy! https://t.co/hj3sACAok5

[Ed Gagnon @edgagnon]

Use the Customer’s Words | Customer Service Tip of the Week...enjoy! https://t.co/vXXCZHJ4iR

[Ed Gagnon @edgagnon]

Affirming the Customer with Empathy | Customer Service Tip of the Week...enjoy! https://t.co/DCKGlJIzWX

[Ed Gagnon @edgagnon]

The Power of Teaching While Helping | Customer Service Tip of the Week...enjoy! https://t.co/BjqewSgA51

[Ed Gagnon @edgagnon]

Bear with Me | Customer Service Tip of the Week...enjoy! https://t.co/dRneBIxJkC

[Ed Gagnon @edgagnon]

Slowing Down the Fast Talker | Customer Service Tip of the Week...enjoy! https://t.co/kUzTP9orlH