Edgar DSouza

Fun, Passionate and Obsessive

[Edgar DSouza @edgardsouza22]

@danubeprop - will never do business with them again. Have been asking for my booking deposit to be returned for over two weeks and the sales rep is not responding. Have asked to escalate to his manager and customer service and no response. I will need to get the DLD involved

[Edgar DSouza @edgardsouza22]

@AirbnbHelp They ruled in favor of the guest. They said they called for the hvac to be fixed and since they called for that they are entitled to it. What am I supposed to do with a guest who does not know how to use a thermostat. It’s like someone pressing the wrong button to turn on the tv

[Edgar DSouza @edgardsouza22]

@ntomar If the guest does something extreme , @AirbnbHelp will be held responsible

[Edgar DSouza @edgardsouza22]

@AirbnbHelp Yet another day passed by and no action . Do you even care ? @AirbnbHelp

[Edgar DSouza @edgardsouza22]

@AirbnbHelp @Airbnb customer service has been beyond disappointing. As a super host for 6 years I have never had to deal with Airbnb for a week to resolve a safety matter. The guest has been a threat to other tenants and guests and no action yet from @Airbnb

[Edgar DSouza @edgardsouza22]

@AirbnbHelp when you need Airbnb the most to take care of a privacy and safety matter with a guest , it takes them over a week to resolve with poor customer service and unanswered questions. I am thoroughly disappointed with the level of support I have received.

[Edgar DSouza @edgardsouza22]

@AirbnbHelp I tried that as well as my friends tried from their systems and they don't see it either. Isn't there a way to refresh or reboot it from your end?

[Edgar DSouza @edgardsouza22]

@AirbnbHelp : Airbnb has been having a lot of software issues. Every time I update an existing listing or create a new listing I can no longer find those listings. All of my existing unmodified listings show up fine. Been a super host for over 3 years but it's getting frustrating

[Edgar DSouza @edgardsouza22]

@Caruso_Homes : Great customer service when it comes to your communities but extremely bad experience dealing with Philip -On Your Lot

[Edgar DSouza @edgardsouza22]

@nina_compton Hey there Nina. I am furious that you did not win. I loved you and I hope you go a long way in your career.

[Edgar DSouza @edgardsouza22]

@ajitonline When u have people to play right here ,, you call for outside help?

[Edgar DSouza @edgardsouza22]

@ajitonline did u get the hummus and pita??