I’ve been calling @Bose about my trade-in order starting almost 2 months ago on 2/4/25. After trading in and personally shipping my perfectly good QuietComfort headphones for a pair of Ultra QuietComfort headphones, I still haven’t received my new product.
I’ve called @Bose customer service 5 times and each time they assure me they’ve processed this internally for expedited delivery and would contact me about order updates by a certain time and each time so far they have not.