@VerizonSupport can you give a straightforward general update about the overall status of tonight’s major service outage, for everyone’s information/benefit? Please, please don’t respond suggesting that I DM you.
@VerizonSupport@maazcon Can you all just confirm/acknowledge that there is a wide area FiOS outage and give some information/status on it, rather than hiding this behind individual DMs?
@verizon FiOS outage northern Virginia, support agents aren’t responding and outage status page is down. ONT appears connected and is issuing IP address but no traffic can pass. Please give some kind of update ASAP.
@DICKS please help. Website is denying return based on miscalculation of return window, CS reps are being sanctimonious about it and won’t help. Please assist with getting posted 90 day policy honored for online order.
@sirenmarine How about show us some love by reenabling the legacy app until the new one doesn’t look like a student CS project that got a D. The new app is a dumpster fire.
@ChipotleTweets 1/ Had a bizarre and needlessly hostile experience today picking up a DoorDash order at 4520 Lee Hwy, Arlington VA, a location I have frequented for the ten or so years this location has been open.
5/ the point here is not that you need to fix the DD ordering configuration (though you do) but rather that your manager decided to pick a petty fight with a longtime customer who has spent thousands at this location.