EDL222

[EDL222 @edl222]

@VerizonSupport Good job honoring my request NOT to ask me to DM you.

[EDL222 @edl222]

@VerizonSupport can you give a straightforward general update about the overall status of tonight’s major service outage, for everyone’s information/benefit? Please, please don’t respond suggesting that I DM you.

[EDL222 @edl222]

@BaltimoreLotus Large numbers of nerds with unanticipated midnight exercise heading to the basement...

[EDL222 @edl222]

@KomplexSanity Yes. Everybody is.

[EDL222 @edl222]

@VerizonSupport @VeezySauced I think the router that needs to be reset is a very large one that most customers don't have access to...

[EDL222 @edl222]

@kurtoonist @VerizonSupport @maazcon Agreed. Waiting for Verizon to say ANYTHING about this.

[EDL222 @edl222]

@VerizonSupport @VeezySauced How do no Verizon agents appear to be aware of this widely reported east coast outage?

[EDL222 @edl222]

@VerizonSupport @maazcon Can you all just confirm/acknowledge that there is a wide area FiOS outage and give some information/status on it, rather than hiding this behind individual DMs?

[EDL222 @edl222]

@VerizonSupport @grayhoodie I suggest you take a look around twitter. Something very major is being widely reported and your support agents are AWOL.

[EDL222 @edl222]

@verizon FiOS outage northern Virginia, support agents aren’t responding and outage status page is down. ONT appears connected and is issuing IP address but no traffic can pass. Please give some kind of update ASAP.

[EDL222 @edl222]

@DICKS please help. Website is denying return based on miscalculation of return window, CS reps are being sanctimonious about it and won’t help. Please assist with getting posted 90 day policy honored for online order.

[EDL222 @edl222]

@sirenmarine How about show us some love by reenabling the legacy app until the new one doesn’t look like a student CS project that got a D. The new app is a dumpster fire.

[EDL222 @edl222]

6/ and that he blamed me for not doing something that was actually impossible.

[EDL222 @edl222]

@ChipotleTweets 1/ Had a bizarre and needlessly hostile experience today picking up a DoorDash order at 4520 Lee Hwy, Arlington VA, a location I have frequented for the ten or so years this location has been open.

[EDL222 @edl222]

5/ the point here is not that you need to fix the DD ordering configuration (though you do) but rather that your manager decided to pick a petty fight with a longtime customer who has spent thousands at this location.

[EDL222 @edl222]

@TeamTurboTax Can't download my state in TT for Windows! Error 42016 connecting to update server, is it down??

[EDL222 @edl222]

@washingtonpost does your Sunday paper still come with a big chunk of weekly store ads, coupons, etc?