Customer service is not helpful and basically told us to get our seats sorted AT THE BOARDING GATE!!! Does anyone have any tips for how to escalate? Southwest, I know you changed your seating policy… (2/3)
@SouthwestAir has messed up our family reservations and now all 5 of us are seated separately on a 5 hour back home. 3 of us are under the age of 7! We even booked our tickets using THEIR credit card, which we signed up for way in advance of our vacation. (1/3)