@Coopbankenya Hi, why is it that you can't assist customers when they have problem but you people are good in persuading us to have loan with you for your own interest, I have a problem with the account which is to be solved within hours why are taking two weeks without solving .
@Coopbankenya you people don't refund over payment, reason I can't tell, where do you take that money, your loan was deducted from my payroll after me clearing your loan, where did that money went to?
@ef86c1d7fb3149a Hello Jacob. We wish to advise that refunds are given once the loan is paid in full. You may request for a refund once you have cleared your top up loan. ^EL