@CoxComm Where can I get an explanation for my continued service outage/interruption? It’s been a full week, no estimated time for a fix, and all I’ve been offered is a $16.91 credit along with a “check back with us after it’s fixed and we can finalize your credit” conversation.
@Morbidful Literally took me 5 minutes of research to find out that not only was this not used for medieval torture, but that it never existed until 2005. Nice…
@CoxComm I have never had this much trouble trying to have a service tech establish contact before he gets to my house. Absolutely pathetic tech support. Pure garbage. Day 5 without internet and counting…
Make anything happen, and then chose to call my wife unethical for asking to push someone else’s appointment back, and prioritize ours, because of their mistake.
at 8 am, but again was denied. James mentioned that it’s unethical to cancel someone’s appointment on those grounds, and then chose to call my wife unethical for asking him to do that. Incredible. So to summarize, @CoxComm scheduled an appointment for a tech…
saying he would call 45 minutes beforehand. He never did. He apparently showed up about 415, never called me, knocked twice, waited for 15 minutes, cancelled the appointment, and left us hanging. No one on customer service’s end, including James the supervisor, was able to…
around to a few different people, she ends up talking to supervisor James. She explained that because of the tech’s mistake, we now have to make more arrangements to have one of us here Friday, and that is unacceptable. She said she needed the tech to be here tomorrow…
I explained the situation, asked for an immediate appointment today, and was denied. I was told the soonest a tech could be back to my house was Friday between 10-12. I have no other choice so I said book it. After my wife gets home, she calls support, and after being moved…
for today between 3-5. We both work, but with the advanced notice of a 45 minute heads up from the tech, we can make it work. All day I was expecting that call, and then at 420, I get a text saying the appointment was cancelled. After getting in touch with another agent…
A thread on @CoxComm customer service:
My internet has been out since Monday. For the techies out there, my TR and TX levels are critical, and for all intents and purposes, we can’t do anything online. After a pleasant chat with a service agent, an appointment was scheduled…