Emma-Jane Batey

Man Alive! Freelance digital copywriter, married to a musician. Knows packaging, music, France and food. Loves the ludicrous.

[Emma-Jane Batey @ejbatey]

I've now been on hold to the @NatWestBusiness banking number for 31 minutes, in addition to the 19 minutes yesterday. Apparently, I'm first in the queue...I'm older, sadder, and want to change banks.

[Emma-Jane Batey @ejbatey]

I had an email this morning from Kitchen Garden magazine with the subject ‘Topsoil you can rely on’ and I feel like that’s exactly what I need right now. Maybe we all do.

[Emma-Jane Batey @ejbatey]

What it’s like for my daughter having a little brother...’ow!’...’what happened?’...’he hit me with the fly swat’...’there was a fly on her!’

[Emma-Jane Batey @ejbatey]

Not impressed with my first @LandsEnd_UK order since brexit - an extra £65 to pay in charges and the 32 inch leg is 36 inches long?! How come @NextClothing and @Gap can manage it?! @AskLandsEnd already said they can’t help.

[Industry Europe @IndustryEurope]

As one of the leading agro-industrial businesses in Ukraine, #OptimusAgro takes its role in the production and multinational export of unrefined sunflower oil and high protein granular and non-granular meal seriously.
@ejbatey reports...
https://t.co/nq2yfsOcid

[Industry Europe @IndustryEurope]

@ejbatey speaks to multinational plastic #packaging manufacturer RETAL to understand how it is implementing its strategic #DigitalTransformation plan

https://t.co/DkmxtSKR8H

[Emma-Jane Batey @ejbatey]

@icelandrichard Thank you! I’ve sent you a DM.

[Emma-Jane Batey @ejbatey]

I'd love to speak to @icelandrichard about #TheGreenGrocer - what's the best way to contact you please?

[Emma-Jane Batey @ejbatey]

I got cut off after being on hold to @NatWestBusiness for 23 minutes!!!!! I'm back to queue position number 16 after getting down to number 4. Obviously I'm delighted.

[Emma-Jane Batey @ejbatey]

Why is it literally every time I phone @NatWestBusiness the recorded message says they're 'experiencing an unusually high volume of calls'? Either that's a hell of a coincidence or they're not that customer-focused, right?!

[Emma-Jane Batey @ejbatey]

Huge thank you to @Parcel2Go and @GLS_France for finding my parcel filled with medicine (and chocolate!) for my son. It was lost for two months and today it arrived. Thank you xxx

[Emma-Jane Batey @ejbatey]

@GLS_France my son’s medicine (and chocolate!) parcel is stuck at your Servian depot and no one is answering the phone - please can you tell me the best way to get it delivered? @Parcel2Go can you help?

[Emma-Jane Batey @ejbatey]

@Parcel2Go I have already - twice! - but I can’t seem to get any positive reply from @Parcel2Go or @GLS_France ... but I really need this parcel so I’ve just DM’d you again.

[Emma-Jane Batey @ejbatey]

I can’t get a reply from @Parcel2Go or @parcelforce or @GLS_France about my lost parcel which has medicine for my son. No one answering emails or phone calls. I know people have other things to think about but this is important to me. Are they still operating?

[Emma-Jane Batey @ejbatey]

@parcelforce Thank you Ava...but @gls_france told me to contact you...@parcelforce :-(

[Emma-Jane Batey @ejbatey]

@Parcel2Go Still no update and there is medicine needed by my son in the parcel. Please can you check that @GLS_France has looked at their Roquemaure and Perpignan depots?

[Emma-Jane Batey @ejbatey]

@Parcel2Go I need your help! My parcel has been stuck at the GLS Roquemaure dépôt since the 4th March and your live chat just keeps telling me to ‘wait and see’. It’s full of important stuff from my dad for my children. Is there anything you can do please?

[Emma-Jane Batey @ejbatey]

@GLS_France my parcel sent with @parcel2go has been stuck at your Roquemaure depot for three weeks - there’s medicine for my children inside and I need it. Please have a good look for it!!! Thank you.

[Emma-Jane Batey @ejbatey]

@Parcel2Go are still trying to find my missing parcel. I know the world has plenty of other things to think about right now, but I would so, so love to get this box from my dad. Thank you Naseem and Steph for your help so far!!

[Emma-Jane Batey @ejbatey]

@Parcel2Go Thank you! I have DM'd you with all the details. I have everything crossed that you can help find my parcel.

[Emma-Jane Batey @ejbatey]

@Parcel2Go Thanks so much Ria - I've just DM'd you with the reference and I have everything crossed that you'll find it quickly.