Emily Betts

Living life with no regrets

[Emily Betts @ekbetts]

@SkyHelpTeam I dont like the phone I have swapped to on my new contract. Is there a way of exchanging?

[Emily Betts @ekbetts]

@NatWest_Help why have I been charged interest on my credit card when I have paid off what was owed?

[Emily Betts @ekbetts]

@AdmiralUK I am trying to cancel my buildings and contents insurance but when I click the link to reset my password, I get no emails to do so. Help please

[Emily Betts @ekbetts]

@PANDORA_NA I ordered a present for a colleague who is leaving and paid extra for gift wrap. We opened the box and there was nothing in there - just tissue paper! Can we resolve please?

[Emily Betts @ekbetts]

@NatWest_Help I have been trying for 24 hours to transfer money from my current account to an external savings account yet it keeps saying service error on both my app and the website?

[Emily Betts @ekbetts]

@NatWest_Help I have been refunded some money from an annual fee to a credit card that is now closed. How can I transfer that money into a different account please. I can’t see any options to do this on the app or online

[Emily Betts @ekbetts]

@NatWest_Help I want to change the type of credit card I’m on, and cancel the one I’m on. How do I go about this?

[Emily Betts @ekbetts]

@virginmedia I’m trying to find out when my broadband contract ends but I can’t navigate the website at all. Can you help please

[Emily Betts @ekbetts]

@premierinn we’re staying at Newcastle airport south before a flight - can we book a taxi easily on arrival at the hotel or is there a shuttle to the airport?

[Emily Betts @ekbetts]

@ITVXhelp @liam_1243 @ITVX This has just happened to me today! Was so disappointed 😞

[Emily Betts @ekbetts]

@Yorkshire_BS I can’t seem to transfer money for a couple of days now on the app. Everything types in but I can’t press “continue” to go further

[Emily Betts @ekbetts]

@NatWest_Help a guy who did some work from me is saying the online transaction bounced back. But mine is showing the amount still gone from my account and not back in. Can someone look into this for me please?

[Emily Betts @ekbetts]

@shoezonehelp Evri are saying they delivered the order but despite being in all day, I haven’t received
£58 worth of shoes potentially gone missing 😞

[Emily Betts @ekbetts]

@SkyHelpTeam I’ve got a new phone which came with a new SIM card which i activated. I rang & they said just to use my old SIM card to keep my number & I won’t get charged for the new one. It’s just a back up. Can you confirm please I won’t have a monthly charge on the new sim?

[Emily Betts @ekbetts]

@NatWest_Help I’m trying to install my online banking onto my new phone but it’s asking for the 11th digit of my password. As far as I’m aware my password isn’t 11 digits?!

[Emily Betts @ekbetts]

@SkyHelpTeam I’m trying to upgrade my phone and even though my new address is showing on my details, it’s wrong when I go through the basket / payment / credit check process. How do I change this?

[Emily Betts @ekbetts]

@Rescuemycar_ my mum is trying to change her address but she can’t remember her password 🙈everytime we click send email link nothing comes through to her but it’s the email she’s registered with. Can you help? 😊

[Emily Betts @ekbetts]

@virginmedia I’ve just received my router for my new home but I have learnt I will need an engineer to connect it up as there is no line into the property. How do I organise this?

[Emily Betts @ekbetts]

@SkyHelpTeam I have had my returns box for my tv box and broadband hub but two return labels with different addresses. Which address do I use?

[Emily Betts @ekbetts]

@ShellEnergyHome I am waiting for a cheque from you to refund the credit on my now cancelled account. Can you kindly confirm when I will receive this?