@KotakBankLtd I am extremely frustrated with the way you guys treat your customers. It's been months since I have been facing an issue that's not only causing me stress but is causing me financial issue, because of how you guys do not communicate to your customers.
@KotakCares Once again I had the worst experience with Kotak bank's social media team. They are the worst kind of customer support as they don't help just spout nonsense that don't make any sense. #Kotakcustomersupportsucks
@KotakBankLtd@KotakBankLtd Consider changing your customer support team and training them on empathy as each one of your employee is like a parrot just repeating the same thing repeatedly without resolving the issue. Not answering questions, just annoying us even more.
@KotakCares@KotakCares You guys are a joke. Any time i get a call from you guys all I hear is bunch of repetitive response from the rep. NOBODY's HELPING, just repeating the same things over and over again like a robot. Have you guys hired robots or not invested in your training?
@KotakBankLtd I am still not getting any response from you guys! What do you guys want me to do to get your attention? This is the worst customer service ever! #kotakcustomerservicesucks
@KotakCares I did and still haven't received any messages from you guys or any response on my email. These are empty words @KotakCares if you are not taking any step to resolve my issue. Or have someone from the team call me back
@KotakBankLtd Even right now I am sure that you all will not respond to this message because that's how the customer support with kotak is. I will be exiting kotak as a customer once this gets resolved because I am not leaving my money with you guys!! High unprofessional
@KotakBankLtd There's lien marked on my account and I wasn't even told why that was until I reached out to the nearby branch, and the manager at the branch told me he would help out, but he stopped picking up my calls. I called customer support and it's the same repetitive reply.
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