el2mail

[el2mail @el2mail]

@IKEACanada how about bonus meal? if i purchase the same meatball lunch on both Wed and Thu using Ikea family member, do both earn towards bonus meal?

[el2mail @el2mail]

@IKEACanada
I am Ikea family member. Regarding the bonus meal benefits (buy 10 get 1 free): I understand only certain menu items are eligible (like meat ball, Haddock & fries etc). For purchases on swedish thursday when I purchased with 50% off, is this purchase eligible? Thks

[el2mail @el2mail]

@IKEACanada i don't know why it was so difficult to get a straight answer. I asked "be more specific" and I still could not find the exclusion in your link.
please tell me how to escalate to higher level that can help me and may have a better understanding in what your customers ask. thks

[el2mail @el2mail]

@IKEACanada in your prior reply, you mentioned when I got (as an example) meatball on Swedish Thursday, it might not be eligible for earning bonus meal. But I did not find such exclusion in your most recent quote. could you pls be more specific where the exclusion is mentioned. thks.

[el2mail @el2mail]

@IKEACanada could you please show me on your website regarding the bonus meal terms and conditions regarding the specific exclusion that you mentioned. thanks

[el2mail @el2mail]

@flexiroam

can I redeem free physical SIM + global plan under your Mastercard redemption program?

[el2mail @el2mail]

@IKEACanada
Is North York store opened today (Jul03)? Checked your website and it did not mention any special hours on this long weekend day.

[el2mail @el2mail]

@tania_rana @TorontoPearson i also noticed the same problem. Could not find AC826 YYZ-AMS.
please let us know when it is fixed.

[el2mail @el2mail]

@EU_Commission @tapairportugal 5) I have 4 tickets/vouchers. For some reasons, their refunds were issued on two different dates with almost 6 weeks apart. I requested refund at the same time. Why they refunded separately? No clue and added confusions to customers.
(part 12/last)

[el2mail @el2mail]

@EU_Commission @tapairportugal Following this news and TAP is one of the airlines mentioned
"unused vouchers ...can be reimbursed in money if the passenger.."
I still have 4 unused vouchers. Could you please advise the process to convert them to a cash/credit card payments. Thanks

[el2mail @el2mail]

@EU_Commission @tapairportugal In the end, TAP refunded to the original credit card and the bank details were not used.
(part 11..)

[el2mail @el2mail]

@EU_Commission @tapairportugal when refunding to the original credit card paying the tickets could fail. I asked if these bank details were important, why TAP did not proactively ask/contact me through email. Obviously, he could not give a proper explanation.
(part 10..)

[el2mail @el2mail]

@EU_Commission @tapairportugal 4) After I raised the request on 2021 Oct 28 and followed up their Customer Services, their Customer Services people did not do much until 2022 Mar 8 when a Customer Service asked me for my bank information. He explained it might be required
(part 9...)

[el2mail @el2mail]

@EU_Commission @tapairportugal 3) I also raised a written complaint through their website about the delay. Again, it did not go anywhere and the responses asked me to wait since I have already raised the refund through Customer Service.
(part 8...)

[el2mail @el2mail]

@EU_Commission @tapairportugal asking me to wait. It was an interesting that I could not escalate to their managers during the calls. You stuck to the person that picked up the call.
(part 7..)

[el2mail @el2mail]

@EU_Commission @tapairportugal 2) For the last 6 months, I followed with their Customer Services numerous times. Some Customer Services took time to check history of my request and found out if anything that could delay my request. However, there were several persons that did not do much other than
(part 6..)

[el2mail @el2mail]

@EU_Commission @tapairportugal to wait patiently. They could not give an estimate when the refund can be processed. Initially, it was 2-3 months and then later they did not even give any ETA.
(part 5...)

[el2mail @el2mail]

@EU_Commission @tapairportugal They mentioned that the refund was handled by their refund department and these two groups of people did not talk and they could not get any status update from the refund dept. Their best course of actions were: raised my request to the highest priority and asked me
(part 4...)

[el2mail @el2mail]

@EU_Commission @tapairportugal also suffered similar challenges in lost money, sickness. It is never right breaking the rules and keep our money.
1) After I raised a request to convert unused voucher to refund, follow-up with their Customer Service did not go anywhere.
(part 3...)

[el2mail @el2mail]

@EU_Commission @tapairportugal Summary of my experiences:
I would stay away from this company because they did not comply to the EU rules to issue refund when they cancelled my flights. Although Covid was very difficult to all airlines around the world, passengers like us
(part 2...)

[el2mail @el2mail]

@EU_Commission @tapairportugal I would like to wrap up this thread because I finally received all my refund on 2022 May. My tickets were cancelled on 2020 March (during Covid) and I requested to convert my unused vouchers to refund on 2021 Oct 28.
(part 1...)