elissa

adland strategist. closet nerd. pop culture fanatic. new yorker.

[elissa @elissajosee]

@Grubhub I still haven’t received my order placed around 1:30pm. I want a refund on the balance. I’ve been on hold with customer care for over an hour. This is the WORST CX EVER.

[elissa @elissajosee]

@Ask_Spectrum In addition to outages, I’m currently being double billed, cant update account information and have faulty equipment. I’ve spent more time trying to solve this, than you have. And you can’t even bother to respond to a question. #spectrumoutage

[elissa @elissajosee]

@Ask_Spectrum when is the outage going to be addressed in HK/midtown Manhattan? It’s going on day 2 of no internet or cable during the work week. That my building is locked into a contract with you - giving me no choice for alternate service - should be illegal. #spectrumoutage

[elissa @elissajosee]

@LATAMAirlinesUS I guess you don’t actually want to help either. Shocker. More shitty service

[elissa @elissajosee]

@LATAMAirlinesUS I've DM'd you everthing. No answer.

[elissa @elissajosee]

@LATAMAirlinesUS Not only are you unwilling to provide me with my own receipts for travel, you have erased my flights from the record without notification. I AM APPALLED BY THIS. I fly to South America frequently, and I will NEVER use your airline again.

[elissa @elissajosee]

@LATAMAirlinesUS I've DM'd you multiple times
no response.

[elissa @elissajosee]

@LATAMAirlinesUS THIS IS NOT TRUE. LATAM is NOT offering full vouchers or credits to their passengers.

[elissa @elissajosee]

@LATAMAirlinesUS I realize these are extraordinary times, but your lack of empathy for your customers demonstrates how little your company cares. I have now lost so much $$$ as a result of your incompetence. I deserve at least a resolution to my reported CASE IN YOUR SYSTEM

[elissa @elissajosee]

@LATAMAirlinesUS Absolutely USELESS and WORST airline for managing travel changes due to COVID. The customer service has been TERRIBLE. I have tried calling, using your website and NOTHING has worked. I have opened cases, with no response and no recourse for even getting vouchers

[elissa @elissajosee]

nightly views
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#nyc #nightvision #cityscape https://t.co/C8Ci2Mfgwz

[elissa @elissajosee]

the flavor of vacations pas
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#mezcal #cocktails #margarita #spicy https://t.co/5oEXek80pB

[elissa @elissajosee]

take me back
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#tbt #mexico #tulum #vacation https://t.co/WBA0cqR031

[elissa @elissajosee]

last night at the open
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#usopen #queens #nyc #summernights https://t.co/Z4BZJAVTQB

[elissa @elissajosee]

here comes the sun .
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#tulum #beach #laguna2 #vacation #travel #mexico https://t.co/hjD9k5K5OW

[elissa @elissajosee]

playa .
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#beach #mexico #vacation #celebration https://t.co/LhqIlGZ9LI

[elissa @elissajosee]

bad bunnies
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#lastnightsparty #bk #cocktailsanddreams #ponyboy https://t.co/cA8EzuarUQ

[elissa @elissajosee]

long days and hot nights call for ice cream .
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#dogdays #summerinthecity #aftertherain #summerstorm #icecream #treatyoself https://t.co/2pJXmGSYMW

[elissa @elissajosee]

Thierry Mugler: Couturissime
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#culture #couture #fashion #art #mugler #thierrymugler https://t.co/Yxx5NAgCca