@virginmedia There was no fault in area, as far as can unde8was due to her not having broadband. Feel now we are going round in circles too.
Can I please have email address to contact complaints team directly
#virginmedia
shocking customer service from Virgin Media, my 89 year old mum had her landline disconnected on Monday without notification and it has taken 4 days to get this partly resolved.
If anyone has elderly relatives without broadband they could be next
@virginmedia Virgin need to check b4 disconnecting, my concern is that this happens to other vulnerable people who don't have family to get this escalated/fixed. And I want to ensure a complaint has been logged
@virginmedia It shows as correct number. The engineer activated this 2day after having 4 days with no connection in or out. My mum lives on own and this has been very stressful.
@virginmedia An engineer was out today and supplied a box, how can this have happened - virgin cannot be doing this to vulnerable customers. My mum has an alarm system connected to phone.
@virginmedia No idea what temp fix is, I've called numerous times - exhausted with it. She can make calls out but none in. I want a formal complaint logged regarding this.