Elodie Carcaillon

#passionateabouttravel #foodie

[Elodie Carcaillon @EloCarc]

@LeShuttle so we have now 2hrs delay and we are stuck in the car waiting for a boarding that does not happen??? No communication either and the timings on the screen are all wrong… Can you communicate please what is going on and why are we delayed that much

[Elodie Carcaillon @EloCarc]

@FinnairSuomi @FinnairSuomi no wonder why! Such a bad customer service. Happy to know they “eventually” reply that’s reassuring! Btw I’m leaving on Wednesday so if they reply in a month it will be way to late

[Elodie Carcaillon @EloCarc]

@FinnairSuomi I had the worst customer care experience and I want to formally complain about Vyara and how rude, unprofessional and dismissive she was. I need to be contacted by someone in charge to deal with my request please!

[Elodie Carcaillon @EloCarc]

@FinnairSuomi This is useless and I don’t have time I filed a complaint and no answer what so ever this is unbelievable

[Elodie Carcaillon @EloCarc]

@service_hub001 Y’a right scammer

[Elodie Carcaillon @EloCarc]

@FinnairSuomi Well you don’t leave us much choice as someone answer on here but no one on my case…

[Elodie Carcaillon @EloCarc]

@FinnairSuomi @finnair I did and got no response!!!!

[Elodie Carcaillon @EloCarc]

@FinnairSuomi So there is no point to spent hours again contacted you for the same outcome with the worst customer service I ever had.

[Elodie Carcaillon @EloCarc]

@FinnairSuomi @FinnairSuomi I did contacted you by chat and Vyara shut me out! I have an issue due to a Finnair mistake in my booking and I want to formally complain and have a manager reaching out urgently please

[Elodie Carcaillon @EloCarc]

@British_Airways i want to complain about a specific person that handles my complain at BA holidays. He was horrendous rude and irrespecutful! Please let me know how do I report this?

[Elodie Carcaillon @EloCarc]

@GtnelsonNelson @British_Airways Oh I’m sorry to hear… this is so infuriating

[Elodie Carcaillon @EloCarc]

@British_Airways I opened a complaint 3 weeks ago (case 01116082) following a horrendous stay booked via BA Holidays and I still haven’t received ANY reply! What kind of customer service is that? I did follow up several times and got nothing in return… Can someone answer me?

[Elodie Carcaillon @EloCarc]

@British_Airways This is not patience anymore… 1 month are you serious!!!!!????
Do something how come customer support is overwhelmed? Maybe something is wrong don’t you think! I spent 10k on this awful holiday and I want help and compensation is that too much to ask?

[Elodie Carcaillon @EloCarc]

@British_Airways Instead of answering me in here can you answer my complaint! Where is the customer support @British_Airways ??? I’m being ignored since a month! We had a horrendous stay and we want this to be addressed

[Elodie Carcaillon @EloCarc]

@British_Airways Well that is very disappointing again… You are clearly here reviewing comments and yet powerless, maybe BA should staff more customer support rather than social media as clearly you cannot help with anything! That’s a real shame BA and I’m going to make my voice heard!

[Elodie Carcaillon @EloCarc]

@British_Airways Thanks Tony. I appreciate your response but how can I escalate this? No one is answering my case despite many follow ups. I want to escalate as this is absolutely the worst customer support, in this case no support at all, I’ve experienced. Please provide feedback on the process

[Elodie Carcaillon @EloCarc]

@British_Airways I don’t want a link to keep reading the same excuse Lindy, I want customer support as I’m entitled too after paying a holiday with you that went really bad you are the provider here that is your responsibility! I’m getting very frustrated now and want to escalate this case

[Elodie Carcaillon @EloCarc]

@British_Airways This is not helpful. What I want is an answer and service. Being told since 3 weeks that it takes longer than usual due to volume is no excuse and that is your stance since Covid for everything! I want service and someone to resolve my issue I waited long enough!

[Elodie Carcaillon @EloCarc]

@instagram @InstagramComms where is the scheduling function gone??? How are we suppose to leverage your platform as creators/business without it?? When will this be fixed? So many issue vs TikTok… please fix it!