Emma Sweetman

Shoot for the moon. If you miss, you'll land upon the stars

[Emma Sweetman @elsweetman]

@VirginAtlantic @virginatlantic Thanks, but that doesn’t answer my question - I have already read that. Would just like to know if there are hairdryers or straighteners, or whether I need to bring my own if planning to use the showers. Thanks

[Emma Sweetman @elsweetman]

@VirginAtlantic Are there hairdryers and/or hair straighteners in the Clubhouse at Heathrow?

[Emma Sweetman @elsweetman]

@VirginAtlantic ???

[Emma Sweetman @elsweetman]

@VirginAtlantic I was under the impression that flying club status' were being extended throughout the pandemic, but I have just logged into my account to see I have dropped a tier. Is the extension no longer being honoured?

[Emma Sweetman @elsweetman]

@VirginAtlantic Please can you answer the question that I and others have asked? I have things to do, and I need to know whether it’s worth hanging on or not. Your deliberate not telling people tells me I’ve got a long way to go yet.....?

[Emma Sweetman @elsweetman]

@VirginAtlantic What’s the current wait time on the phone line? One hour in already.... surely it should be easier than this to rebook an open ticket?!

[Emma Sweetman @elsweetman]

@VirginAtlantic That risks someone else booking the flight I want within those 7 days.... What’s the wait time on the phone currently please?

[Emma Sweetman @elsweetman]

@DHLParcelUK At 5.30 I got an email to say my parcel was delayed but would be delivered today. When I track my parcel it just says ‘delayed’ at 7pm. Can I still expect my parcel today?

[Emma Sweetman @elsweetman]

@KLM Any chance of a reply?!

[Emma Sweetman @elsweetman]

@KLM You cannot unilaterally change your policies and just decide to break the law without consequences. Please advise how I can obtain a refund. A voucher is NOT acceptable.

[Emma Sweetman @elsweetman]

@KLM You cannot unilaterally change your policies and just decide to break the law without consequences. Please advise how I can obtain a refund. A voucher is NOT acceptable.

[Emma Sweetman @elsweetman]

@TPEassist Thanks a lot for your help! ☺️

[Emma Sweetman @elsweetman]

@TPExpressTrains I have a ticket from Dore to Manchester today, but Northern cancelled the train. The next service is operated by you via Sheffield - will you accept my ticket? I can’t get to Manchester in time for the 10k otherwise.

[Emma Sweetman @elsweetman]

@TPEassist Ok, thank you. The ticket machine at Dore is now out of order having issued me a receipt and no ticket. Not my day!

[Emma Sweetman @elsweetman]

@northernassist Thank you, but that doesn’t help get me to Manchester in time. Some advance warning of planned cancellations would have been appreciated.

[Emma Sweetman @elsweetman]

@northernassist Really unimpressed that you have cancelled half your trains to Manchester on the day of the Great Manchester Run. Now can’t get there in time.

[Emma Sweetman @elsweetman]

@TPEassist Hi. It’s an off peak return. It says valid on Northern only, but I was hopeful you would be accepting these tickets to help all the runners in light of the issues with northern today?

[Emma Sweetman @elsweetman]

@northernassist I’m trying to get from Dore and Totley to Manchester, but the 11.22 was cancelled.

[Emma Sweetman @elsweetman]

@EMTrains Not ideal that you 1) ran out of sandwiches and 2) couldn’t give me a receipt when I asked for one for the food I did purchase on board this evening....

[Emma Sweetman @elsweetman]

@EMTrains What is going on with the 9.02 from St Pancras to London? I’m on it, but website says cancelled? No one has told us that???