Emma roberts

[Emma roberts @em5ter1]

@nectar hi. I have had an email to say I have used points today but I haven’t used them and I don’t live anywhere near where they have been used. It says to contact you if I don’t recognise the transaction

[Emma roberts @em5ter1]

@UPS_UK I have a delivery that shows due today between 8.15&12.15 but I can’t get any updates and it’s past that time. I have the app but I can’t update any choices on it

[Emma roberts @em5ter1]

@parcelforce can someone please contact me about a parcel I’m waiting for. Someone was supposed to ring me Friday which didn’t happen and I’ve not had a response from your complaints team

[Emma roberts @em5ter1]

@Ocado what is going on with our deliveries recently. For the past 3 weeks I’ve had a message to say my delivery will be 30/60 minutes late? My regular slot is set up to come as we go swimming later on a Saturday?

[Emma roberts @em5ter1]

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[Emma roberts @em5ter1]

@Ocado Sorry just found the bag my daughter had took it upstairs. I’m only missing 1 item so I’ll do it via the refund request option

[Emma roberts @em5ter1]

@Ocado I’ve just had my shopping delivered and I’m missing quite a few items. Can you check to see if the driver still has them please

[Emma roberts @em5ter1]

@frostybutcher when will the online shop be open? In the meantime are you open in Marton yet as a shop if so can you advise the opening hours. After some beef for the weekend please

[Emma roberts @em5ter1]

@HighPeakLive Thanks your original service update didn’t show the times when it was posted at 2pm can see you’ve now updated to confirm it’s between 9&4

[Emma roberts @em5ter1]

@HighPeakLive is the 199 running it’s normal route prior to 9am and after 4pm next week when Disley A6 is closed or are you running the diverted route all day. The service update doesn’t say

[Emma roberts @em5ter1]

@appliancecity how long does it take for your customer care team to respond. My original query was emailed Easter Sunday and replied to Easter Monday. I’ve now sent further details from the Miele engineer on Monday so I have a paper trail and no one has replied

[Emma roberts @em5ter1]

@UberUKI_Support I’ve just dm’d you

[Emma roberts @em5ter1]

@UberEats can you please follow up my query it’s been 15 hours since I was asked to provide further information which I sent back and have then not heard anything

[Emma roberts @em5ter1]

@santanderukhelp The chat doesn’t work to cancel without logging onto your account. It tells you to cancel you have to log on and then chat and request to cancel

[Emma roberts @em5ter1]

@ElectricityNW I thought if you were on the customer care list you were supposed to contact me if the electric goes off with updates?

[Emma roberts @em5ter1]

@AsdaServiceTeam Still no response to the above or my dm @AsdaServiceTeam can I have details of your complaint procedures please and how to lodge a formal complaint

[Emma roberts @em5ter1]

@AsdaServiceTeam why is half my shopping missing from my delivery then I’m being told that it will be dropped off either tonight or tomorrow. It is stuff I needed for tonight. The delivery guy said it wasn’t loaded onto his van and it’s been reported

[Emma roberts @em5ter1]

@AsdaServiceTeam I did dm was told you were waiting for a call back from the store nearly two hours ago no update since and I asked for an update via dm over half an hour ago with no response really disappointing customer service

[Emma roberts @em5ter1]

@Keir_Starmer @AndyBurnhamGM Only to part of the area he represents he forgets about the outskirts