@Raybex@boohoo It really is. I contacted them again via text and they confirmed that I will now get free returns, as it has been reinstated for premier members. Mixed messages though from different customer service points is bad though! Has really put me off the company
Shocking customer service @boohoo
Cut off twice, ignored for 20mins. Not good! Expecting refund return cost (confirmed by agent), but been told I will be charged for future returns even though I bought premier before any changes on 3rd June. Changes which I knew nothing about!
TWICE 5TH WORLD TOUR 'READY TO BE' IN #LONDON - DAY 2
If someone asks what we love about London,
there is much to say🎡✨but the best is our lovely London ONCE❤️
We had the best two nights in London and we're so grateful for every single moment of it!🤍
You made it all possible, and we won't ever forget the love and support you showed us💙
(ONCE! We will never forget your amazing rap, too😂😘😉)
Shout out to @pinkpantheress2 for coming to our show!
#TWICE #트와이스 #READYTOBE #TWICE_5TH_WORLD_TOUR